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Sales and Service Technician

3 months ago


Harlem, United States Bridgestone Full time

Position Summary The Retail Sales and Service Specialist (SSS) is a unique hybrid role within Firestone Complete Auto Care, primarily responsible for serving customers by assessing needs, recommending products/services, performing entry-level vehicle services, and ensuring customer satisfaction. Responsibilities Customer service, sales, customer issue resolution - 75% Basic vehicle service tasks such as oil changes, tire services, and fluids - 25% Store operations including opening/closing, inventory, and displays as needed Growth and career development role involving assisting or acting as Manager-On-Duty in certain circumstances, learning all store operations, and flexing between front/back shop tasks Minimum Qualifications High School Diploma or equivalent Valid automobile driver's license Customer service and career growth mindset Ability to complete required store education courses and modules Ability to learn and perform basic vehicle service tasks Ability to learn and operate store systems Preferred Qualifications 2-year degree or non-traditional education through training program completion, certification, or other growth mindset indicators Previous consumer retail sales experience Previous automotive experience Previous management/supervisory experience #J-18808-Ljbffr