Residential Sales
1 month ago
Position: ResidentialSales & Service Associate
Job Location: The Blairs District -Silver Spring, MD
Position Type: Full Time
The Tower Companies is seeking an experienced Residential Sales and Service Associate to join our Sales team at our high-rise community, Blairs District, located near downtown, Silver Spring, Maryland. As a Residential Sales & Service Associate, you serve as the front-line Tower ambassador to our new residents. You are helping to build a community, one new resident at a time You take a genuine interest in those around you and represent Tower to the best of your abilities. You take pride in the community, in your sales office, in your coworkers, and most importantly, YOU
Key Responsibilities:
As a Residential Sales and Service Associate your duties will include but are not limited to the following:
- Its key to open your Sales office on time to be prepared for your day, and to put the best foot forward for any potential residents who are early birds Be on time, if not early, to get prepared for the day.
- We all help to set up the office with water, coffee, balloons, flags, materials and anything else is essential so that you and the team will be ready to be responsive to our clients.
- Know your community and the available inventory each day. Be aware of any special deals
- Create a daily goal of outreach calls to spur interest in your community and track your progress. (your manager will help you set goals) Dont stop until you have met your goal each day. Challenge yourself to do more
- Email or SMS follow up is also important Strive to follow up with clients each day (your manager will help you set goals.
- Take incoming calls as serious inquiries; have available apartments top of mind and help your clients view the options on our website. Invite that future resident into the office to tour with you and remind them to bring their documentation to complete the lease for their new home
- Document your calls, emails, tours, follow up and anything else in Yardi and CRM to account for your work each day. This will keep your valuable leads organized and properly flagged as yours.
- Dont forget to document any resident referralsThese are an important part of our program and assist with resident retention. If a referral has taken place, ensure the needed paperwork has been completed.
- Take the initiative and make plans to attend outreach events such as community events and career fairs to interact with people about our incredible offerings. Be creative
- Remember to stay up to date on your assigned e-learning to stay fresh and engaged in the business
- Review your calendar each morning for appointments you have made, and make sure that you have names and details fresh in your mind for any set tours for the day.
- Walk available or targeted apartments to ensure they are rent-ready. Use your sparkle kits to give those units the extra polish they need to close your salesIf the units you walked need any work, promptly put in a service ticket and notify your supervisor of that units status.
- Greet your scheduled (and unscheduled guests) with a smile, firm handshake, and your knowledge of the property; demonstrate all the features and benefits available to our new residents. They want to find their new home; be ready to change their world We are loaded with differentiating qualities and programs
- Direct your future residents to the leasing portal to complete an application.
- Welcome them into the family Give them your card, and invite them to call with questions.
- Reach out to the future resident to keep your connection warm and to encourage the completion of the documentation process.
- Complete your Move-In Checklist. Ensure you, have all that is needed for your resident to arrive and pick up the keys to their new home
- Before the new residents arrival, do a final walk through. If you spot a problem, promptly put in a service ticket to ensure the matter is resolved before the new resident arrives.
- If possible (may not be possible during high leasing/peak season), have your Move-In Inspection list ready to walk the unit one final time with the new resident. Have the keys ready for your new residents to make sure they work, and make sure they know where all the amenities are so they feel right at home.
- Upload your lease documents into CRM; using your Lease File Checklist as a guide for completion. You have earned it
- You may be asked to work on a special project or initiative and we expect everyone to embrace these opportunities
Education and Experience we seek:
- Degree preferred, with summer work experience in a sales and customer service OR
- minimum of 3 years of full time successful work experience in a sales and customer service role (preferably commissioned sales environment)
- residential leasing experience highly preferred
- to maintain an annual leasing closing ratio of 30%
- command of the English language; verbal and in writing
- communication skills; a natural ability to paint a picture with words
- work ethic; reliable, on time, trusted to work independently
- and grace in all situations; discernment to know when to escalate an issue to management.
- and teachable with a strong desire to learn and stay current in techniques and industry trends
- oriented; thoughtful, respectful and considerate of others. Never putting self ahead of the team.
- media and computer savvy; able to pick up on software programs easily. Microsoft Office Suite skills and experience required.
- organizational skills and an orientation and eye for managing details.
- Capable of effectively managing multiple initiatives simultaneously.
Candidate must be fully vaccinated against COVID-19 (including Booster vaccine) and willing to work in-office. Candidate must submit to pre-employment screening including background check and drug test.
The Tower Companies and its affiliates are equal opportunity employers and offer a collaborative and exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(k) plan.
About The Tower Companies
For three generations, the family-owned Tower Companies has maintained a commitment to responsible development and envisions a world where buildings inspire and enrich the lives of their occupants, and create positive social change. The green building leader owns, develops, and manages over 5 million square feet in the Washington, D.C. metropolitan area consisting of office buildings, office parks, lifestyle centers, regional malls, eco-progressive live-work-play communities and hotels with over 8,000,000 SF in the development pipeline. The Tower Companies built Blair Towns, the first LEED certified apartments in the country, and is an international authority in the industry. We have been recognized for our commitment to sustainability and energy independence by numerous national organizations and federal agencies, including US Green Building Council, US Department of Energy and the US Environmental Protection Agency.
We have other current jobs related to this field that you can find below
-
Residential Sales
3 weeks ago
Silver Spring, United States Washington Property Company Full time**Join a property management company committed to service excellence. As DC Metro’s premier commercial real estate company, our legacy is one of integrity, fairness and success for our employees, residents and investors.** **Your New Employer** Located in Bethesda, Maryland, Washington Property Company (WPC) is an award winning, full-service commercial...
-
Leasing Consultant
1 month ago
Silver Spring, United States Residential One LLC Full timeJob DescriptionJob DescriptionJob Title- Leasing Consultant- Bilingual in English and Spanish SCOPE & PURPOSEUnder the daily direction of the Assistant Property Manager (if applicable) or Property Manager, the Leasing Consultant is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments....
-
Leasing Consultant
1 month ago
Silver Spring, United States Residential One LLC Full timeJob DescriptionJob DescriptionSCOPE & PURPOSEUnder the daily direction of the Assistant Property Manager (if applicable) or Property Manager, the Leasing Consultant is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments. (S)he may be asked to perform other duties as assigned, as per their...
-
Leasing Consultant
4 weeks ago
Silver Spring, United States Residential One LLC Full timeJob DescriptionJob DescriptionJob Title- Leasing Consultant- Bilingual in English and Spanish SCOPE & PURPOSEUnder the daily direction of the Assistant Property Manager (if applicable) or Property Manager, the Leasing Consultant is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments....
-
Leasing Consultant
4 weeks ago
Silver Spring, United States Residential One LLC Full timeJob DescriptionJob DescriptionSCOPE & PURPOSEUnder the daily direction of the Assistant Property Manager (if applicable) or Property Manager, the Leasing Consultant is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments. (S)he may be asked to perform other duties as assigned, as per their...
-
Leasing Consultant
15 hours ago
Silver Spring, United States Residential One LLC Full timeJob DescriptionJob DescriptionSCOPE & PURPOSEUnder the daily direction of the Assistant Property Manager (if applicable) or Property Manager, the Leasing Consultant is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments. (S)he may be asked to perform other duties as assigned, as per their...
-
Leasing Consultant
14 hours ago
Silver Spring, United States Residential One LLC Full timeJob DescriptionJob DescriptionJob Title- Leasing Consultant- Bilingual in English and Spanish SCOPE & PURPOSEUnder the daily direction of the Assistant Property Manager (if applicable) or Property Manager, the Leasing Consultant is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments....
-
Pest Control Technitian
4 weeks ago
Silver Spring, United States Senate Termite and Pest Control Full time**About us** Senate Termite and Pest Control is a Pest Control business in Silver Spring, MD. We are professional, agile and customer-centric. *Company Vehicle Provided **Responsibilities**: - Perform pest control services at customer locations, including residential properties - Inspect premises to identify pest infestations, determine the type of...
-
Silver Spring, United States Residential One LLC Full timeJob DescriptionJob DescriptionJOB TITLE - Recertification Specialist- Bi-Lingual in English and SpanishSCOPE & PURPOSEThe Recertification Specialist is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments. (S)he may be asked to perform other duties as assigned, as per their Manager and/or...
-
Silver Spring, United States Residential One LLC Full timeJob DescriptionJob DescriptionJOB TITLE - Recertification Specialist- Bi-Lingual in English and SpanishSCOPE & PURPOSEThe Recertification Specialist is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments. (S)he may be asked to perform other duties as assigned, as per their Manager and/or...
-
Silver Spring, United States Residential One LLC Full timeJob DescriptionJob DescriptionJOB TITLE - Recertification Specialist- Bi-Lingual in English and SpanishSCOPE & PURPOSEThe Recertification Specialist is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments. (S)he may be asked to perform other duties as assigned, as per their Manager and/or...
-
Silver Spring, United States Residential One LLC Full timeJob DescriptionJob DescriptionJOB TITLE - Recertification Specialist- Bi-Lingual in English and SpanishSCOPE & PURPOSEThe Recertification Specialist is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments. (S)he may be asked to perform other duties as assigned, as per their Manager and/or...
-
Residential Leasing Agent
3 weeks ago
Silver Spring, United States Washington Property Company Full time**Join a property management company committed to service excellence. As DC Metro’s premier commercial real estate company, our legacy is one of integrity, fairness and success for our employees, residents and investors.** **Your New Employer** Located in Bethesda, Maryland, Washington Property Company (WPC) is an award winning, full-service commercial...
-
Property Manager- Requisition
1 month ago
Silver Spring, United States Residential One LLC Full timeJob DescriptionJob DescriptionJOB TITLE Property ManagerSCOPE & PURPOSEUnder the daily direction of the Regional Director (if applicable) or Vice President, the Property Manager is responsible for the overall aspects of the community operations. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.Duties &...
-
Silver Spring, United States Residential One LLC Full timeJob DescriptionJob DescriptionJOB TITLE Property Manager- Tax credit experience required. Looking for a Property Manager or Assistant Property manager ready to move up. 56-unit property in Silver Spring, MD.SCOPE & PURPOSEUnder the daily direction of the Regional Director (if applicable) or Vice President, the Property Manager is responsible for the overall...
-
Silver Spring, United States Residential One LLC Full timeJob DescriptionJob DescriptionJOB TITLE Property Manager- Tax credit experience required. Looking for a Property Manager or Assistant Property manager ready to move up. 56-unit property in Silver Spring, MD.SCOPE & PURPOSEUnder the daily direction of the Regional Director (if applicable) or Vice President, the Property Manager is responsible for the overall...
-
Silver Spring, United States Residential One LLC Full timeJob DescriptionJob DescriptionResidential One – Homecrest HouseJOB DESCRIPTION- Administrative Assistant/Receptionist (STEIN/MOSKOWITZ) 10-17 POSITION DEFINITIONThis position involves administrative support appropriate to the management and operation of a 235 unit affordable residential housing community for seniors and qualifying disabled adults, with...
-
Silver Spring, United States Residential One LLC Full timeJob DescriptionJob DescriptionResidential One – Homecrest HouseJOB DESCRIPTION- Administrative Assistant/Receptionist (STEIN/MOSKOWITZ) 10-17 POSITION DEFINITIONThis position involves administrative support appropriate to the management and operation of a 235 unit affordable residential housing community for seniors and qualifying disabled adults, with...
-
Residential Leasing Agent
1 month ago
Silver Spring, United States Washington Property Company Full timeJob DescriptionJob DescriptionSalary: Join a property management company committed to service excellence. As DC Metro’s premier commercial real estate company, our legacy is one of integrity, fairness and success for our employees, residents and investors.Your New EmployerLocated in Bethesda, Maryland, Washington Property Company (WPC) is an award winning,...
-
Residential Leasing Agent
4 weeks ago
Silver Spring, United States Washington Property Company Full timeJob DescriptionJob DescriptionSalary: Join a property management company committed to service excellence. As DC Metro’s premier commercial real estate company, our legacy is one of integrity, fairness and success for our employees, residents and investors.Your New EmployerLocated in Bethesda, Maryland, Washington Property Company (WPC) is an award winning,...
