Client Services Marketing Account Director

3 weeks ago

Tate, United States Communique Full time

About Communiqu USASince 2002, Communique USA Inc. has been providing marketing and communications project relief and support to stressed out, overworked small businesses, corporations, and their teams.By providing right-on-time marketing and communications, staffing and creative service solutions, we can be that beacon of light on the shore, helping our clients operate more efficiently and effectively and with a greater sense of well-being.Although solving marketing and communications challenges is our first line of support, at our core, we are also passionate champions of creating work/life balance. We call it JOY Economics SM -our signature philosophy created by our Founder & CEO Shani Godwin to help people find better ways to live, work and play.Our Core ValuesOur core values motivate and drive us to success. We seek employees who values align with ours:360 LeadershipAlways Do Your BestCollaboration with OthersOur CultureOur commitment to health and wellbeing is at the foundation of all we do. With wellness driven initiatives woven directly into the core of our organization, we walk the walk of balanced livingAnd by encouraging and supporting volunteerism, flex hours and workspaces and other activities that inspire work/life balance, our LIVE. WORK. PLAY. philosophy is more than a notion-it's our way of life and how we are able to bring so much JOY to each projectThe Client Services Marketing Account Diirector serves as a liaison between Communique USA and its clients. This position provides client support, manages the client services team, supervises contract employees, creatives and other staff to ensure projects meet client expectations and are delivered on time, and within budget. The Account Director pitches ideas to clients, develops strategies for new service offerings and coordinates client meetings. The account manager position will collaborate directly with clients to facilitate great work by establishing credibility and trust. A successful account manager should be self-directed, have excellent communication, relationship-building and supervisory skills as well as the ability to work independently with minimum supervision.Responsibilities: Responsible for selling and defending all CUSA work and proposals to clients; supports other CUSA team members in these functions. Coordinates client presentations, feedback, and approvalsDirectly manages and supervises account teams to insure project successResponsible for managing employee performance including discipline and terminationPlan, execute and manage client accounts and projectsBuild relationships with clients to ensure project successCoordinate and facilitate regular client meetingsKeeps apprised of the progress of clients' projects through relevant team membersActively seeks additional projects and new business for client contacts. Participates in new business pitches and RFPs as necessaryProvides counsel, support, insights, and/or research to clients in support of strategies, recommendations, or tacticsManage projects as needed/requiredEnsure client satisfaction and retentionPosts accurate and detailed time-sensitive progress/change reports to C-USA leadershipProvide regular updates, respond to inquires, and address any client concerns in timely mannerRegularly checks for and responds promptly to all client communications, having Project Management experience is a plus.Management and mentoring of CUSA account teamsChecks and approves project creative concepts and production materials, copy, layouts, scripts, and artwork as neededMeets regularly with C-USA team and leadership to coordinate project assignments on behalf of current clientsKeeps apprised of clients' brand, products, services, and marketing developmentsPrepares estimates for client work. Coordinates project timing, budgets and monthly projections. Works diligently to keep clients and C-USA team on track regarding budgets, timing and deliverable expectationsRoutinely attends industry functions, client functions, product launches, agency gatherings, or others as neededConducts effective, engaging meetings with a clear goal and a prepared agendaHandles paperwork and maintains files on all client activities, their competition; maintains clients' correspondence files, approvals, copy, forms, documents, and tracking of account service work, etc.Works with internal CUSA HR to identify and hire creative staffMaintains electronic files on all assigned accounts on the shared drive Details pertinent approvals and client feedback needed for accurate proofreading and meeting of client standardsJob Qualifications and Skill Sets Bachelor's degree in business administration, marketing or a related fieldEffective presentation skillsA minimum of five years of experience in an account service and supervisor capacityProject management experience preferredExceptional analytical and conceptual-thinking skillsThe ability to influence stakeholders and work closely with them to determine acceptable solutionsExcellent technical and communication skillsExperience creating detailed reports and giving presentationsCompetency using Microsoft Office SuiteA track record of following through on commitmentsExcellent planning, organizational, and time management skills#J-18808-Ljbffr

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