IT Help Desk Specialist I

4 weeks ago


Las Vegas, United States CareerBuilder Full time

Description
Who we are:
VBG (Veteran Benefits Guide) was founded by a former United States Marine with the goal of ensuring that Veterans receive the correct disability benefits in a timely manner. Since it was founded, VBG has helped more than 35,000 Veterans with their VA (Veteran Affairs) disability claims. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, Veteran Benefits Guide is committed to advocating for policies that protect the rights and interests of former servicemembers. ?
Summary:
At VBG, the IT Support Specialist I plays a pivotal role in delivering technical assistance to both internal teams and clients. We seek an individual with a foundational understanding of handling technical support tickets, providing exceptional customer service, and a genuine passion for technology. This role serves as an ideal starting point for individuals aspiring to embark on their IT career journey.
Requirements
Basic Function/Responsibilities:
Address technical issues reported by employees through work tickets, phone calls, or direct interactions.
Ensure timely follow-up on pending requests, meticulously documenting steps taken and resolving work tickets efficiently.
Manage installation, removal, and repair of sanctioned software, printer drivers, and utilities within the organization.
Configure and troubleshoot Outlook 365 email clients and other essential office software.
Facilitate synchronization of cloud-based data with local devices.
Exhibit strong teamwork, attention to detail, and a proactive approach in addressing client and user needs daily.
Operate with minimal oversight, independently solving problems while seeking guidance or collaborating with IT leadership as necessary.
Required Experience:
Proficiency in Windows 10 & 11 Professional, Office 365 suite, and MacOS.
Familiarity with Adobe Creative Cloud Suite, Softphone applications (e.g., RingCentral), and CRM systems.
Understanding scripting and basic software development principles.
Knowledgeable in troubleshooting Windows and Mac PC hardware, peripheral devices, printers, and select mobile devices (iOS, Android).
Experience in creating technical and IT operational documentation.
Skills in hardware and software troubleshooting, basic network issue resolution, and error-state remediation.
Ability to communicate technical concepts clearly to diverse audiences.
Knowledge of HIPAA compliance and US data protection standards.
Strong written and verbal communication skills, proficient in customer service, computer software, and online research.
Education:
Technical or college degree is preferred.
1-2+ years of experience in technical support is desirable.

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