Member Experience Representative- Bi-Lingual

4 days ago

Glendale, United States Credit Union West Full time

Credit Union West has been named a 'Top Company to Work for in Arizona' for the 12th year in a row (2013-2024) This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction.

Credit Union West continuously looks for ways to improve employee satisfaction and experience. In addition to high paying wages, Credit Union West also offers the following:

* Full-time employees receive 100% paid health, dental & vision insurance

* Earn incentives up to 15%, depending on position

* 401K plan with employer matching funds up to 5%

* Profit Sharing

* Tuition reimbursement

* Gym membership reimbursement

* Paid time off for holidays, vacation, and sick days

* Diverse and inclusive workplace

* Credit Union West membership and discounts

Be part of our award-winning team

Must be Bi-Lingual (Spanish)

Position Summary

Enhances the quality of life for our members by embracing the organization's mission and core values. This contact center position will provide an industry leading member service experience. Ensures prompt and accurate service while utilizing a needs-based referral approach that deepens member relationships, trust, and loyalty. This position supports member inquiries, requests, and concerns related to transactions, account information, account maintenance, and digital service channels.

Essential Functions & Additional Responsibilities

50% - Contact Center Activities - Efficiently and accurately supports a high volume of member phone calls in a courteous, helpful, and professional manner. Observe context and conversational cues and clues to identify product and service solutions to needs that are presented or emerging. Follows member verification procedures and asks questions to mitigate fraud. Responsible for meeting key metrics including service levels, abandon rates, wait times and member service/survey ratings.

20% - Digital Member Support - Assists members through digital channels such as phone, and email, ensuring professional communication through all channels. Establishes member relationships by ensuring responsiveness and regular follow up. Encourages members to adopt digital services.

15% - Sales and Service - Consistently demonstrates behaviors that reflect the mission, core values and service standards of the Credit Union. Actively engages in open ended conversations with members to identify opportunities to offer the appropriate products and services to meet the members financial needs. Responsible for achieving referral objectives.

10% - Member Maintenance - Assists members with a wide range of services such as online banking, direct deposit, automatic transfers, and account maintenance from digital channels as well as ground mail. Completes requests in a timely, professional, and skillful manner while ensuring all documentation is accurately stored within applicable credit union systems.

5% - Performs other duties as assigned.

Education:

A high school diploma or G.E.D.

Experience:

0-1 years of customer service experience, preferably in retail, call centers and/or financial services. Sales experience preferred.

Skills & Competencies

* Live the mission, vision, and core values of the credit union.

* Able to communicate effectively and tactfully with employees and members both orally and in writing.

* Demonstrate critical thinking and being self-reliant to better analyze and solve problems.

* Effective time management and organizational skills. Ability to multi-task and be agile to serve members and employees.

* Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom).

* Thorough knowledge and understanding of organization's Employee Handbook and policies.

* Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

  • Member Experience Representative- Bi-Lingual

    3 weeks ago

    Glendale, United States Credit Union West Full time

    Credit Union West has been named a 'Top Company to Work for in Arizona' for the 12th year in a row (2013-2024)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction. Credit Union...

  • Member Experience Representative

    4 weeks ago

    Glendale, United States Credit Union West Full time

    Credit Union West has been named a 'Top Company to Work for in Arizona' for the 12th year in a row (2013-2024)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction. Credit Union...

  • Member Experience Representative

    5 days ago

    Glendale, United States Credit Union West Full time

    Credit Union West has been named a 'Top Company to Work for in Arizona' for the 12th year in a row (2013-2024)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction. Credit Union...

  • Sales Representative

    3 weeks ago

    Glendale, California, United States US0045 Sysco Los Angeles, Inc. Full time

    Job OverviewThe Sales Consultant position at Sysco Los Angeles, Inc. is a dynamic and challenging role that requires a skilled professional to promote the company's products and services to new and existing customers.Estimated Salary:$60,000 - $80,000 per year, depending on experience and qualifications.Key ResponsibilitiesDevelop new business relationships...

  • Member Experience Specialist

    3 weeks ago

    Glendale, Arizona, United States Credit Union West Full time

    Company Overview: Credit Union West has been recognized for its commitment to providing exceptional employee experiences, earning the prestigious 'Top Company to Work for in Arizona' award. This achievement underscores our dedication to fostering a positive and inclusive work environment.Salary: The estimated annual salary for this position is $55,000 -...

  • Seasonal Customer Experience Representative

    1 week ago

    Glendale, Arizona, United States Cabela's Full time

    About the Opportunity:We are seeking a talented and energetic Seasonal Customer Experience Representative to join our team at Cabela's. In this role, you will be responsible for providing outstanding customer service, promoting CLUB membership, and executing all CLUB operational and compliance programs.Responsibilities:Supports a strong commitment to...

  • Member Services Representative

    3 days ago

    Glendale, California, United States California Credit Union Full time

    Job Summary: We are seeking a highly skilled Member Services Representative to join our team at California Credit Union. As a key member of our customer engagement team, you will be responsible for providing exceptional service to our members by responding to their inquiries and resolving any account-related issues in a prompt, professional, and polite...

  • Customer Experience Representative

    1 week ago

    Glendale, Arizona, United States Yard House Full time

    Overview: At Yard House, we pride ourselves on delivering exceptional customer experiences. Our Customer Experience Representative will play a vital role in ensuring every guest feels welcome and valued.">Key Responsibilities:Provide genuine hospitality and personalized service to every guestSkillfully handle guest complaints and resolve issues promptly and...

  • Customer Experience Representative

    7 days ago

    Glendale, Arizona, United States Jason Hagerty-District Office Full time

    About the RoleWe are seeking an experienced professional to fill the position of Insurance Customer Service Representative at Jason Hagerty-District Office. The successful candidate will have prior sales experience, excellent phone etiquette, and great customer service skills.The estimated annual salary for this position is $45,000-$60,000 based on industry...

  • Customer Experience Manager

    3 weeks ago

    Glendale, California, United States Gold's Gym - SoCal Full time

    Job TitleCustomer Experience Manager - Golds Gym SoCalAbout UsWe are Golds Gym SoCal, a dynamic fitness center committed to providing exceptional service to our members. As a Customer Experience Manager, you will be responsible for ensuring that every interaction with our club is memorable and exceeds expectations.Job DescriptionWe are seeking an experienced...

  • Acura Product Expert

    3 weeks ago

    Glendale, Arizona, United States Acura of Glendale Full time

    Job OverviewAcura of Glendale is seeking an Acura Product Expert to provide exceptional customer experiences with our new vehicles.This role involves collaborating with Sales and Service Teams to address client inquiries about our Acura models. Key responsibilities include:Becoming a subject matter expert on the Acura product line.Presenting features and...

  • Customer Experience Representative

    10 hours ago

    Glendale, California, United States Planet Fitness - CA Full time

    Job SummaryWe're looking for a skilled Front Desk Service Coordinator to join our Planet Fitness - CA team. As a key member of our staff, you will provide top-notch customer service, manage front desk operations, and support our members' needs.Key ResponsibilitiesMember Services: Deliver exceptional customer experiences by greeting members, prospective...

  • FT Gastroenterology NP Brooklyn, NY

    4 weeks ago

    Glendale, United States Allied Digestive Health Full time

    Welcome to Allied Digestive Health! We are seeking a FT Gastroenterology NP to join our family in Brooklyn NY! This is a role working closely with our physicians in a beautiful office setting. This is an Inpatient and Outpatient role.Prior Gastroenterology RequiredSummary: The NP is a licensed practitioner who is responsible for managing health problems and...

  • Customer Experience Representative

    1 week ago

    Glendale, California, United States Wingstop Full time

    Welcome to WingstopWe're a dynamic and growing company that's passionate about serving our guests with World Class service. As a Guest Service Team Member, you'll play a critical role in delivering exceptional guest experiences and helping us achieve our goal of being the best wing chain in the industry.Your Key ResponsibilitiesYou'll be responsible...

  • Warehouse Shift Operations Manager

    3 weeks ago

    Glendale Heights, Illinois, United States Gosincro Inc Full time

    Job OverviewWe are seeking a highly skilled Warehouse Shift Operations Manager to join our team at Gosincro Inc. As a key member of our warehouse operations, you will play a crucial role in ensuring the seamless execution of our shipping platform.Key ResponsibilitiesLead daily warehouse operations and staff managementAssist the Warehouse Manager with...

  • Customer Experience Representative

    1 week ago

    Glendale, Arizona, United States Sands Chevrolet Glendale Full time

    About This Role">In this Lot Attendant/Valet/Porter position, you will play a vital role in ensuring our customers have a positive experience at Sands Chevrolet Glendale. As a member of our team, you will be responsible for parking and retrieving customer vehicles, maintaining the cleanliness of customer areas and parking lots, and providing excellent...

  • Customer Experience Ambassador

    11 hours ago

    Glendale, California, United States Planet Fitness - CA Full time

    We are looking for a charismatic Customer Experience Ambassador to represent Planet Fitness - CA and deliver an exceptional member experience. As a key member of our team, you will be responsible for creating a welcoming atmosphere and providing top-notch customer service.The estimated salary for this position is $50,000 - $60,000 per year, depending on...

  • Customer Experience Representative

    3 weeks ago

    Glendale Heights, Illinois, United States Bowlero Corporation Full time

    Be the First Point of Contact for Our GuestsAs a Greeter/Counter Desk Associate at Bowlero Corp, you'll play a vital role in setting the tone for an unforgettable experience. We're looking for friendly and inviting individuals to join our team.We take pride in creating an environment where everyone feels welcome. As a representative of our brand, you'll be...

  • Event Experience Specialist

    1 week ago

    Glendale, Arizona, United States ASM Global Full time

    Job DescriptionWe are looking for a high-energy Guest Services Representative to provide exceptional customer service to our guests. As a key member of our team, you will be responsible for ensuring a positive experience for all visitors to the stadium.Essential Duties:Provide detailed information about the stadium's facilities and services.Assist guests...

  • Marketing Representative

    7 months ago

    Glendale, United States Beth Chaffee - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in Glendale, AZ is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Beth Chaffee - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...