Current jobs related to Service desk analyst - Kingwood - Randstad

  • Service Desk Analyst

    4 weeks ago

    Kingwood, West Virginia, United States Randstad Full time

    Job SummaryThe Service Desk Analyst is the primary point of contact between end users and the IT organization. This role provides initial problem determination, diagnostics, and resolution for incidents and service requests involving supported software, hardware, and infrastructure. The Service Desk Analyst is responsible for collecting information through...

  • service desk analyst

    1 month ago

    Kingwood, United States Randstad Full time

    service desk analyst (level 1). kingwood , texas (remote) posted july 1, 2024 job details summary $19 - $20 per hour contract high school category computer and mathematical occupations reference1057056 job details job summary: The Service Desk Analyst (Level 1) is the primary point of contact between end users and the IT organization. Providing...

  • Front Desk Associate

    3 weeks ago

    Kingwood, West Virginia, United States The Lash Lounge Full time

    Job Title: Front Desk AssociateWe are seeking a highly motivated and dedicated Front Desk Associate to join our team at The Lash Lounge. As a Front Desk Associate, you will be responsible for providing an excellent customer experience to all of our guests, selling memberships, and cultivating a positive work environment.Responsibilities:Increase membership...

  • Medical Aesthetics Front Desk Coordinator

    4 weeks ago

    Kingwood, West Virginia, United States Kalologie Kingwood Full time

    About Kalologie KingwoodKalologie Kingwood is a premier provider of medical aesthetic treatments, offering a range of services to help clients look and feel their best. Our team of highly trained professionals is dedicated to providing exceptional customer service and ensuring a positive experience for all clients.Job SummaryWe are seeking a skilled Front...

  • Front Desk Associate

    4 weeks ago

    Kingwood, West Virginia, United States Kalologie Kingwood Full time

    About Kalologie KingwoodKalologie Kingwood is a premier provider of medical aesthetic treatments, offering a range of services to help clients look and feel their best. Our team of highly trained professionals is dedicated to providing exceptional customer service and ensuring a positive experience for all clients.Job SummaryWe are seeking a skilled Front...

  • Medspa Front Desk Associate

    4 months ago

    Kingwood, United States Kalologie Kingwood Full time

    Medspa Front Desk AssociateWHO WE ARE: Kalologie Medspa combines the latest in medical aesthetic and wellness treatments to help clients look and feel their best. Kalologie is a premier provider of medical aesthetic treatments such as IV Drip Hydration, Botox, Fillers, Coolsculpting, and Microneedling. With locations in California, Arizona, Nevada, and...

  • Customer Service Representative

    1 month ago

    Kingwood, West Virginia, United States Kalologie Kingwood Full time

    About Kalologie KingwoodKalologie Kingwood is a premier provider of medical aesthetic treatments, offering a wide range of services to help clients look and feel their best. Our team of highly trained professionals is dedicated to providing exceptional customer service and ensuring a positive experience for all clients.Job SummaryWe are seeking a skilled...

  • Front Desk Associate

    3 weeks ago

    Kingwood, United States The Lash Lounge Full time

    Responsive recruiter Benefits: Employee discounts Flexible schedule Free food & snacks Training & development WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Lash Extensions, Brow Laminations, Lash Lifts, Brow and Lash Tinting and Threading. We...

  • Front Desk Associate

    4 weeks ago

    Kingwood, United States The Lash Lounge Full time

    Benefits: Employee discounts Flexible schedule Free food & snacks Opportunity for advancement WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while...

  • Front Desk Associate

    1 month ago

    Kingwood, United States The Lash Lounge Full time

    Benefits: Employee discounts Flexible schedule Free food & snacks Opportunity for advancement WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while...

  • Front Desk Associate

    4 weeks ago

    Kingwood, United States The Lash Lounge Full time

    Responsive recruiter Benefits: Employee discounts Flexible schedule Free food & snacks Opportunity for advancement WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting...

  • Customer Service Representative

    2 months ago

    Kingwood, West Virginia, United States Kalologie Kingwood Full time

    About Kalologie KingwoodKalologie Kingwood is a premier provider of medical aesthetic treatments, offering a range of services to help clients look and feel their best. As a highly trained associate, you will be the first point of contact for our clients, providing a positive and welcoming experience.Job SummaryWe are seeking a skilled Customer Service...

  • Customer Service Representative

    2 months ago

    Kingwood, West Virginia, United States Kalologie Kingwood Full time

    About Kalologie KingwoodKalologie Kingwood is a premier provider of medical aesthetic treatments, offering a range of services to help clients look and feel their best. As a highly trained associate, you will be the first point of contact for our clients, providing a positive and welcoming experience.Job SummaryWe are seeking a skilled Customer Service...

  • Guest Experience CoordinatorFront Desk

    4 weeks ago

    Kingwood, United States Blo Kingwood Full time

    Benefits: Employee discounts Flexible schedule Opportunity for advancement Blo Kingwood, TX is looking to hire a Guest Experience Coordinator/Blo Boss Compensation: $12-20 per hour (including commissions) Hourly wage Commissions Bonuses Benefits Join the original blow dry bar franchise and build a fulfilling career youll be proud of Blo Blow Dry Bar has over...

  • Beauty Service Coordinator

    1 month ago

    Kingwood, West Virginia, United States Blo Blow Dry Bar Full time

    Unlock Your Potential with Blo Blow Dry BarWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Coordinator/Front Desk. As a key member of our team, you will be responsible for delivering exceptional customer service, managing appointments, and supporting our team of hair stylists and makeup artists.Key...

  • Patient Service Specialist

    1 month ago

    Kingwood, United States Select Physical Therapy Full time

    Overview: When patients enter our center in Kingwood, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...

  • Guest Experience Coordinator/Front Desk

    3 months ago

    Kingwood, United States Blo Blow Dry Bar Full time

    Benefits: Employee discounts Flexible schedule Opportunity for advancement Blo Kingwood, TX is looking to hire a Guest Experience Coordinator/Blo Boss Compensation: $12-20 per hour (including commissions) •Hourly wage •Commissions + Bonuses •Benefits Join the original blow dry bar franchise - and build a fulfilling career you'll be proud of! Blo...

  • Aesthetic Associate

    1 month ago

    Kingwood, West Virginia, United States Kalologie Kingwood Full time

    Job Title: Front Desk AssociateKalologie Kingwood is seeking a highly skilled and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our clients and will be responsible for creating a positive and welcoming experience.Key Responsibilities:Manage front desk duties, including checking...

  • Lash Lounge Front Desk Associate

    3 weeks ago

    Kingwood Area, Houston, TX, USA, United States The Lash Lounge Kingwood - King's Crossing Full time

    About The Lash Lounge Kingwood - King's CrossingWe are a premier salon for Lash Extensions with over 100 locations in the United States. Our mission is to create a warm and inviting atmosphere while focusing on the health and care of our guests' natural lashes.Job Title: Front Desk AssociateWe are seeking a highly motivated and experienced Front Desk...

  • Customer Service Representative

    2 weeks ago

    Kingwood, West Virginia, United States Domino's Franchise Full time

    Job DescriptionAt Domino's Franchise, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, operating equipment, and maintaining a clean and safe work environment.Key Responsibilities:Operate all...

Service desk analyst

2 months ago

Kingwood, United States Randstad Full time

job summary:
The Service Desk Analyst (Level 1) is the primary point of contact between end users and the IT organization. Providing initial Problem determination, diagnostics and resolution for Incidents and Service Requests involving supported software, hardware and infrastructure. Using standard operating procedures (as defined and mutually agreed to by Randstad and Client). The Service Desk Analyst is responsible for collecting information through use of organizational tools, a customer conversation via phone/email/chat/self-service, accessing support tools, KB articles and additional support staff if needed. The Service Desk Analyst is expected to provide the highest level of customer service during the entire customer interaction and work to resolve incidents in a timely manner. In the case of an unresolved ticket, the Service Desk Analyst is responsible for adding meaningful work notes and escalating to the next level of support. Our goal is to standardize global customer service in a consistent and professional way that is secure, stable, efficient, and productive across all business units.
location: Kingwood, Texas
job type: Contract
salary: $19 - 20 per hour
work hours: 12am to 9am
education: High School

responsibilities:
Required Skills -

? Spoken and written proficiency in German, at least at the upper-intermediate level.

? Qualified candidates should have experience with the Microsoft Office Suite, Microsoft Office 365 and Exchange along with experience in troubleshooting Windows and desktop tier 1 issues.

? Experience with remote tools, remote sessions, and remote communication tools.

? Experience with both iOS and Android devices.

? Familiarity with VPN tools.

? Experience with Citrix Receiver and Virtual Desktops.

? Understanding of Active Directory and permissions.

? Ability to understand and work within an ITIL based Incident Management System like ServiceNow.

? Active or recent experience in a Service Desk support environment with ticketing system experience. At least 1 year of experience in customer support is preferred.

? Excellent customer service and organizational skills are required.

? Tech savvy, good problem-solving, analytical, and team-working skills

? Two-year computer science degree or equivalent experience preferred.

? Able to type 40 plus words per minute.

? Ability to perform under a high pressure environment.

Job Duties -

Key Duties, Accountabilities and Responsibilities:

? Represent the Service Desk as an organization of the Client.

? Manage all inbound interactions for compatibility and connectivity issues

? Suggest workarounds or alternatives if a permanent solution is not possible

? The Service Desk may receive interactions via any of the approved following channels:

i. Telephone

ii. E-mail

? Provide incident resolution or engage other Service Desk resources or appropriate service resources to resolve incidents.

? Identify and use the appropriate priority levels and categorization for logging incidents and requests to set criticality levels.

? Provide support for the software, hardware and infrastructure, along with escalation if Incident cannot be resolved by the Service Desk.

? Create a positive customer support experience and build strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress updates, and handling customers with a consummately professional attitude.

? Ensure customer satisfaction throughout the end-to-end customer experience, providing a single point-of-contact for the customer with transparent and timely communication.

? Document issue(s), equipment being used, steps taken and resolution, also update and request self-help and knowledge base articles as appropriate.

? Grow general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve incidents and requests on the first contact.

? Undertake support activities that include:

i. End user reception and creation of Incidents

ii. Initial problem determination

iii. Diagnostics and capture

iv. Call handling, dispatching, and/or escalation to Client personnel when appropriate according to Service Level guidelines (as defined and mutually agreed to by Randstad and Client)

v. Custom application support along with escalation if a problem cannot be resolved by the Service Desk

vi. Hardware support and escalation

vii. Client status updates

viii. Assigning Incidents to appropriate workgroups

ix. Perform other duties as assigned.

? Provide accurate, timely, and professional resolution and follow up for all supported issues.

? Provide quick identification and control of high priority issues.

? Provide accurate escalation of tickets per departmental procedures.

Job Requirements -

? Represent the Service Desk as an organization of the Client.

? Manage all inbound interactions for compatibility and connectivity issues

? Suggest workarounds or alternatives if a permanent solution is not possible

? Spoken and written proficiency in German, at least at the upper-intermediate level.

Desired Skills & Experience -N/A

qualifications:

  • Experience level: Entry Level
  • Minimum 2 years of experience
  • Education: High School

skills: CITRIX virtual desktops german speaking vpn tools ticketing system

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.