Customer Service Representative

2 months ago


Kingwood, West Virginia, United States Kalologie Kingwood Full time

About Kalologie Kingwood

Kalologie Kingwood is a premier provider of medical aesthetic treatments, offering a range of services to help clients look and feel their best. As a highly trained associate, you will be the first point of contact for our clients, providing a positive and welcoming experience.

Job Summary

We are seeking a skilled Customer Service Representative to join our team at Kalologie Kingwood. As a key member of our front desk team, you will be responsible for creating a warm and inviting atmosphere, ensuring a seamless client experience, and providing exceptional customer service.

Key Responsibilities

  • Client Experience
    • Provide a positive and welcoming first impression to clients
    • Ensure a seamless client experience, from check-in to check-out
    • Offer beverages to clients who wait and ensure they are comfortable
  • Front Desk Duties
    • Manage front desk duties, including checking clients in and out
    • Maintain a clean and professional clinic environment
    • Restock restrooms with towels and assist with laundry needs
  • Communication
    • Manage all inbound and outbound client calls, texts, and emails
    • Communicate effectively with clients, peers, and management
  • Relationship Building
    • Maintain relationships with new, current, and previous clients
    • Build strong client rapport and provide exceptional customer service
  • Teamwork
    • Work collaboratively with providers to ensure a premier client experience
    • Participate in regional and corporate meetings and zooms as scheduled by management

Requirements

  • Medspa/aesthetic/beauty/cosmetic sales or hospitality experience
  • Confident with high integrity and a client-centric, can-do attitude
  • Ability to effectively communicate to clients, peers, and management
  • Ability to be attentive to clients, putting clients first while remaining flexible to the needs of the business
  • Ability to work as part of a team within your clinic and the region as a whole
  • Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service and enhance the bottom line
  • General knowledge of medspa treatments preferred
  • Comfortable assessing client needs and creating treatment plan recommendations
  • Comfortable and confident with various forms of client outreach
  • Tech savvy and able to navigate multiple platforms fluently
  • Professional demeanor, disposition, and appearance
  • Work a flexible schedule including evenings and weekends

What We Offer

Kalologie offers a competitive guaranteed salary based on experience level. Other benefits include product commissions, generous service discounts, resort and fitness partner discounts, and ongoing training opportunities.



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