Customer Service Representative
2 months ago
About Kalologie Kingwood
Kalologie Kingwood is a premier provider of medical aesthetic treatments, offering a range of services to help clients look and feel their best. As a highly trained associate, you will be the first point of contact for our clients, providing a positive and welcoming experience.
Job Summary
We are seeking a skilled Customer Service Representative to join our team at Kalologie Kingwood. As a key member of our front desk team, you will be responsible for creating a warm and inviting atmosphere, ensuring a seamless client experience, and providing exceptional customer service.
Key Responsibilities
- Client Experience
- Provide a positive and welcoming first impression to clients
- Ensure a seamless client experience, from check-in to check-out
- Offer beverages to clients who wait and ensure they are comfortable
- Front Desk Duties
- Manage front desk duties, including checking clients in and out
- Maintain a clean and professional clinic environment
- Restock restrooms with towels and assist with laundry needs
- Communication
- Manage all inbound and outbound client calls, texts, and emails
- Communicate effectively with clients, peers, and management
- Relationship Building
- Maintain relationships with new, current, and previous clients
- Build strong client rapport and provide exceptional customer service
- Teamwork
- Work collaboratively with providers to ensure a premier client experience
- Participate in regional and corporate meetings and zooms as scheduled by management
Requirements
- Medspa/aesthetic/beauty/cosmetic sales or hospitality experience
- Confident with high integrity and a client-centric, can-do attitude
- Ability to effectively communicate to clients, peers, and management
- Ability to be attentive to clients, putting clients first while remaining flexible to the needs of the business
- Ability to work as part of a team within your clinic and the region as a whole
- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service and enhance the bottom line
- General knowledge of medspa treatments preferred
- Comfortable assessing client needs and creating treatment plan recommendations
- Comfortable and confident with various forms of client outreach
- Tech savvy and able to navigate multiple platforms fluently
- Professional demeanor, disposition, and appearance
- Work a flexible schedule including evenings and weekends
What We Offer
Kalologie offers a competitive guaranteed salary based on experience level. Other benefits include product commissions, generous service discounts, resort and fitness partner discounts, and ongoing training opportunities.
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