Customer Success Manager

2 weeks ago


Charleston, United States Solera, Inc. Full time

Customer Success Manager - WV,KY,Northern TN The Role The Customer Success Manager is responsible for on-site and remote product training, building relationships as a trusted advisor with decision makers, and improve adoption of the use and best practices of our products.

What You'll Do Perform on-site and/or remote product consultation and training Develop and cultivate customer relationships with key decision makers Resolve simple to moderately complex tasks related to all products in our product suite Consult on process best practices especially around revenue driving functionality for a dealership that will result in strong usage and customer retention Obtain buy-in from dealership’s key leadership on new process and technology Communicate proactively with dealership’s key leadership on case resolution Proactive engagements to move the dealer forward- not support case related Maintain regular cadence of communication with customers Upsell whitespace opportunities Execute on-site leadership business review and consultation Provide feedback to internal teams on dealer needs based on consultation and review Be a source of knowledge on product specific items for the company Take lead on at-risk customers and work directly with Renewal Team when necessary Work independently with minimal supervision And other duties as assigned What You'll Bring Bachelor’s degree or equivalent work experience 3+ years of experience working directly with customer accounts 1+ years of experience with one or more SaaS product Proficient in Microsoft Office Suite Experience training and presenting both to groups and one-on-one Demonstrated communication skills Demonstrated ability to communicate effectively over the phone Demonstrated high level of personal accountability

PREFERRED SKILLS AND EXPERIENCE Bachelor’s degree in Business Management, Administration or other related degree Experience in the automotive industry Experience teaching or training About Us

Solera is the global leader in vehicle lifecycle management

software-as-a-service,

data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit

www.solera.com

.

#J-18808-Ljbffr



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