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Warranty-Service Clerk

3 months ago

San Antonio, United States Bruckner Truck Full time

WHO WE AREBruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 11 states, and we have over 1,500 team members.Bruckner's is more than just a place selling parts and working on trucksWe are an essential business delivering solutions to transportation providers - the backbone of everyday life as we know itWe contribute to our local communitiesWe care about our peopleOUR CORE VALUESWe act with Honesty and Integrity.We value our people and communities.We are customer focused.We do what it takes.WHAT WE OFFERCompetitive Compensation PlansPaid Time Off and HolidaysExcellent health, dental and vision plansInvestments in Training & DevelopmentGenerous 401(k) and Profit-Sharing PlanTuition Assistance ProgramEmployee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner's organization)Technician Student Loan Reimbursement ProgramDisability and Life InsuranceInternal Promotion OpportunitiesFlexible Spending AccountHealth Club ReimbursementFamily and Team Oriented EnvironmentEmployee Referral BonusEngaging and Challenging AssignmentsDrug free workplaceJOB DESCRIPTIONPerform duties necessary for the smooth operation of the Service Department to include preparation of shop repair orders to be closed, keeping a duplicate file of all warranty claims, & assisting with care & timely shipping of failed warranty parts.ESSENTIAL DUTIES & RESPONSIBILITESInclude the following. Other duties may be assigned.1. Take all shop orders as the jobs are completed and see that all repairs are listed, all parts and labor are charged correctly to each condition.2. Prepare warranty on all repair order conditions that are covered under warranty & submit to Warranty Manager for approval to close.3. Prepare warranty in PMT for all failed parts bought by customers on counter tickets so Warranty Manager can submit the claim.4. Assist Warranty Manager with corrections in a timely manner to re-file all warranty claims returned with errors.5. Keep ledger of all parts returned for warranty. Maintain record of all documents for proof of shipment & send copy to Warranty Manager weekly.6. Make and file copies of all claims, credits, debits, etc. of each warranty.7. See that all parts are returned to the proper locations and on a weekly basis.8. Answer warranty questions for service, parts, and sales departments.9. Assist the Service Department in answering the telephone during peak periods.10.Monitor open repair order report on at least a weekly basis to ensure proper document flow through the dealership.MARGINAL JOB TASKSMust be willing to do other miscellaneous tasks as required by & related to the business.EDUCATIONAL REQUIREMENTSMinimum high school diploma required. Any additional courses favorable, but not required. Must be willing to take continuing education courses as deemed necessary.WORK EXPERIENCENeed a minimum of 1 year experience in parts or service with 2 years experience preferable. Would be helpful to have worked with warranty but is not required.MATHEMATICAL SKILLS & REASONINGShould be able to read computer generated reports, office reports, invoices, etc. Should be able to compute numbers manually or by use of calculator or computer. Also is required to operate computer terminals with keyboard and mouse, 10-key calculator, fax machine, and other various office equipment. Must be able to use communicative skills to interact with customers, vendors, and co-workers in a positive and constructive manner.Want to know more about our family-owned company,Proud that our 1500+ employees view us as the employer of choice YouTube- Service Department VideoYouTube - Come Join The Family -VideoYouTube - Since 1932 -Video Don't forget to Like and SubscribeKeywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer ORHeavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside SalesOR Sales Representative OR Commercial Sales, OR Fabrication #ZREqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)