Patient Service Specialist

3 days ago

Alvin, United States MyCHN Full time

MyCHN is a nonprofit organization providing Medical, Dental, Behavioral Health, and Pharmacy services to communities in the South Houston and Gulf Coast area. We were founded in 2008 with one provider, three exam rooms and a big dream. Today, we have over 100 providers and more than 15 locations. MyCHN's mission is to "provide quality care that uplifts, supports, and shapes healthy communities while addressing financial and social barriers".Job Summary:The Patient Services Specialist is dedicated to the Center's mission to provide health care to all people without prejudice, in a caring manner, regardless of their ability to pay. The vision of MyCHN is to be the leader in providing quality services and programs which meet or exceed the expectations of our patients. The values of the Center are transparency, empathy, quality, and value.A Patient Services Specialist [PSS] focus is to provide the utmost highest quality of customer service care by interacting with patients, patient's families, community partners, and fellow coworkers whether on phone or in person, to meet the need of our patients and the goals of MyCHN. Each PSS will demonstrate through their work ethics to be a self-motivated learner, with a positive attitude, sense of optimism, ownership, and commitment to their position.Duties and Responsibilities:Provides high level of customer service while maintain patient confidentially and adhere to SFACHN policy's when releasing protected health information [PHI] throughout all interactions with patients, patient's families, community partners, and fellow co-workersStaying informed of all P&P of SFACHN within scope of work to appropriately answer calls and accurately document all communications with the caller in the appropriate area and route messages to correct recipient. While conducting oneself with professional phone etiquetteAssist to resolve minor patient concerns by using critical thinking and problem-solving skills; then routing the higher concerns to the appropriate managementMaintain a set knowledge of the OpenFQ [EHR system] to properly schedule to all clinical providers for all locations as set by CMO to ensure proper scheduling. Completes prior and day of confirmations, review accounts to provide patient with all pertinent information prior to their appointmentReviewing established patient charts to ensure all documents [i.e. ID, consent, and demographic] forms are present and up-to-date. Review with the patient of all the information which is being collected on the registration forms [i.e. patient portal, permissions, and etc.]Prepare to discuss with patient any co-payments, co-insurance, and/or deductibles which need to be collected prior to patient being seenReconcile cash drawer with OpenEMR reports. Ensure cash and credit card receipts are prepared and ready for transfer to the accounting department by end of shiftRequired Skills/Abilities:Familiarity with office equipment: computer keyboarding, calculators, photocopiers, and faxesAbility to communicate clearly and effectivelyAbility to work with people of all socioeconomic levelsStrong team player with a focus on collaborationAbility to respond effectively to the most sensitive inquiries or complaintsAbility to handle multiple projects simultaneouslyConsumer advocate for quality health care and servicesPreferred Skills/Abilities:Bilingual ability in SpanishSupervision Responsibilities: NonePhysical RequirementsOccasionally required to sitFrequently required to talk and standFrequently required to utilize hand and finger dexterityThe employee must occasionally lift and/or move up to 50 poundsSpecific frequently vision abilities required by this job include:Close visionColor visionPeripheral visionDepth perceptionAbility to adjust focusBenefits:Health Insurance with the employee monthly premium paid 100% by MyCHNDental Insurance with the employee monthly premium paid 100% by MyCHNPaid Time Off accrues 128 hours the first year. The amount accrued increases as years of service increases.Sick Time of 40 hours per yearPersonal Time/Birthday of 8 hours per year$15,000 of Basic Life Insurance coverage paid by MyCHNContinuing Education Stipend$200/yearReferral BonusFlexible schedulesHigh opportunity for growthOther benefits offered: Vision, Short-Term Disability, Long-Term Disability, Hospital Indemnity, Critical Illness, etc.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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