Systems Administrator, Genesys Cloud

3 weeks ago


Phoenix, United States Upgrade, Inc. Full time

About The Role :

We are looking for a Systems Administrator, Genesys Cloud based in our Phoenix office. We are looking for someone to immerse themselves in our operations in a fast-paced, growing, learn-it-yourself environment. This person will have a great opportunity to gain and maintain an expert level of internal operational strategy and process understanding, and will be a key player in strategic and high impact operational projects, upholding a variety of operational excellence concepts. This role is a great fit for someone who likes to wear many hats or be a jack/jill-of-all-trades in a high-growth business environment, all with the aim of improving, scaling, and de-risking our operations.

This role is based in our Phoenix office and will be on-site at least 4 days per week.

What You’ll Do :

Champion the strategic initiatives related to our cloud-based telephony system and act as the subject matter expert for configurations related to our contact center phone system

Operate as an escalation point for our help desk team to help troubleshoot and triage incidents related to our contact center technologies

Immerse yourself in our operations in a fast-pace, growing, learn-it-yourself environment to gain and maintain an expert level of internal operational strategy and process understanding

Be a key player in strategic and high impact operational projects, upholding a variety of operational excellence concepts. This will require you to wear many hats or be a jack-of-all-trades in a high-growth business environment, all with the aim of improving, scaling, and de-risking our operations

Work closely with your manager to participate in assigned vendor relationships, upholding defined expectations, delivering feedback, and always ensuring the interests of the business in the progression of the relationship

Act as a system administrator in assigned vendor tools that need heavy influence from operations stakeholders; including but not limited to low code/no code workflow configurations, change testing & management, troubleshooting system issues that have escalated through frontline tiers of help desk teams, and maintaining proper system documentation of features, configurations, and changes in your assigned systems

Support the ideation and documentation required for operational initiatives that require development work from our internal product & engineering teams. Express abstract & complex concepts through to successful delivery via clear business requirement documents, process flow charts, design mockups, etc

Actively provide insights and drive improvements to existing systems and processes based on observation, analysis of data, business direction, and strategic focuses

What We Look For :

2+ Experience with administration for Genesys Cloud

SaaS license and permission management experience

Bring a flexible, positive, and solutions-oriented mindset to everything you do. This is a fast-paced environment that best suits individuals with the energy and willingness to tackle a variety of needs from our operations

Experience with project management (Agile or Scrum methodologies preferred)

Ability to largely self-manage your time and energy appropriately across a high volume of needs of varying degrees of complexity, urgencies, and topics

Self-starter and ability to thrive in a fast-paced and constantly-changing environment with ease and agility

Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks

Ability to “cut through the noise” and drive improvement in a rapidly changing and developing environment

Highly organized individual with strong attention to detail

Ability to communicate across a wide audience from operational end users, project stakeholders, and senior leaders

Possess executive presence to be able to conduct meetings with senior leadership and effectively communicate technical information to a non-technical audience

Proven track record of meeting and exceeding production and quality expectations with involvement in non-production assignments or projects that exemplify the ability to adapt and grow into to this role

Nice to Have:

Okta SSO / RBAC management

Administration in any of the following:Jira and/orZendesk

What We Offer You :

Competitive salary and stock option plan

100% paid coverage of medical, dental and vision insurance

Flexible PTO

Opportunities for professional growth and development

Paid parental leave

Health & wellness initiatives

#BI-Hybrid #LI-Hybrid

#J-18808-Ljbffr


  • Cloud Administrator

    3 weeks ago


    Phoenix, United States Concentrix Full time

    Expert Technology Consultant (Evaluations) Job DescriptionCustomer/Partner-facing roles able to drive sales opportunities based on a 300/400-level knowledge of products, including Microsoft 365, Security, and Azure, as well as Block 64 technology.Job DescriptionSecure customer wins for Cloud: Maximize up-sell and cross-sell opportunities collaborating with...

  • Cloud Administrator

    1 month ago


    Phoenix, United States Concentrix Full time

    Expert Technology Consultant (Evaluations) Job DescriptionCustomer/Partner-facing roles able to drive sales opportunities based on a 300/400-level knowledge of products, including Microsoft 365, Security, and Azure, as well as Block 64 technology.Job DescriptionSecure customer wins for Cloud: Maximize up-sell and cross-sell opportunities collaborating with...


  • Phoenix, United States Covetrus Full time

    SUMMARY The electronic Quality Management Systems (eQMS) Supervisor and system administrator leads the management, validation, and administration of our electronic quality management system software that supports North America lines of business, including pharmacies, outsourcing facilities, and distribution centers. Additionally, this role will provide...


  • Phoenix, United States Covetrus Full time

    SUMMARY The electronic Quality Management Systems (eQMS) Supervisor and system administrator leads the management, validation, and administration of our electronic quality management system software that supports North America lines of business, including pharmacies, outsourcing facilities, and distribution centers. Additionally, this role will provide...

  • Cloud Architect

    6 days ago


    Phoenix, United States Apex Systems Full time

    Looking for a Senior Azure Architect, who lives in the Phoenix area and willing to go on site 3 days/week ideally, but can have flexibility as needed as long as the work is getting completed. The role will be a long term contract, that can convert full time down the road with a nationwide enterprise level client. They do need this person to work on W2...

  • Cloud Architect

    6 days ago


    Phoenix, United States Apex Systems Full time

    Looking for a Senior Azure Architect, who lives in the Phoenix area and willing to go on site 3 days/week ideally, but can have flexibility as needed as long as the work is getting completed. The role will be a long term contract, that can convert full time down the road with a nationwide enterprise level client. They do need this person to work on W2...

  • Cloud Architect

    3 days ago


    Phoenix, United States Apex Systems Full time

    Looking for a Senior Azure Architect, who lives in the Phoenix area and willing to go on site 3 days/week ideally, but can have flexibility as needed as long as the work is getting completed. The role will be a long term contract, that can convert full time down the road with a nationwide enterprise level client. They do need this person to work on W2...

  • Cloud Architect

    2 days ago


    Phoenix, United States Apex Systems Full time

    Looking for a Senior Azure Architect, who lives in the Phoenix area and willing to go on site 3 days/week ideally, but can have flexibility as needed as long as the work is getting completed. The role will be a long term contract, that can convert full time down the road with a nationwide enterprise level client. They do need this person to work on W2...


  • Phoenix, United States Southwest Human Development Inc Full time

    Job DescriptionJob DescriptionA positive future for every childSouthwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child’s development. At Southwest Human Development, our services improve lives and help families by supporting young children and their...


  • Phoenix, United States cloudIT Full time

    Are you looking for a job, or a career? Do you want to be a part of a growing, dynamic IT services team? cloudIT is a fast-growing technology services organization specializing in providing outsourced IT and cloud services. cloudIT provides network infrastructure management, service desk support, managed security services, cloud hosting, hardware...


  • Phoenix, United States cloudIT Full time

    Are you looking for a job, or a career? Do you want to be a part of a growing, dynamic IT services team?cloudIT is a fast-growing technology services organization specializing in providing outsourced IT and cloud services. cloudIT provides network infrastructure management, service desk support, managed security services, cloud hosting, hardware integration,...


  • Phoenix, United States cloudIT Full time

    Are you looking for a job, or a career? Do you want to be a part of a growing, dynamic IT services team? cloudIT is a fast-growing technology services organization specializing in providing outsourced IT and cloud services. cloudIT provides network infrastructure management, service desk support, managed security services, cloud hosting, hardware...


  • Phoenix, United States cloudIT Full time

    Are you looking for a job, or a career? Do you want to be a part of a growing, dynamic IT services team?cloudIT is a fast-growing technology services organization specializing in providing outsourced IT and cloud services. cloudIT provides network infrastructure management, service desk support, managed security services, cloud hosting, hardware integration,...


  • Phoenix, United States Henderson Scott Full time

    This is a service cloud admin role, NOT a developer. You MUST be fully authorized to work without sponsorship (NO C2C). It is a year long contract with potential to go perm. You MUST have salesforce certifications. The Service Cloud Engineer will work as a liaison between the Sales/Service and Technology departments defining and executing solutions based on...


  • Phoenix, United States Southwest Human Development Full time

    A positive future for every child Southwest Human Development is Arizona's largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child's development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during this important...


  • Phoenix, United States Southwest Human Development Full time

    A positive future for every child Southwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child’s development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during this...


  • Phoenix, United States cloudIT Full time

    Job DescriptionJob DescriptionAre you looking for a job, or a career? Do you want to be a part of a growing, dynamic IT services team?cloudIT is a fast-growing technology services organization specializing in providing outsourced IT and cloud services. cloudIT provides network infrastructure management, service desk support, managed security services, cloud...


  • Phoenix, United States cloudIT Full time

    Job DescriptionJob DescriptionAre you looking for a job, or a career? Do you want to be a part of a growing, dynamic IT services team?cloudIT is a fast-growing technology services organization specializing in providing outsourced IT and cloud services. cloudIT provides network infrastructure management, service desk support, managed security services, cloud...

  • Cloud Engineer

    2 days ago


    Phoenix, United States ITEOM Full time

    Job DescriptionJob DescriptionWe are seeking a highly skilled IT Operations - Cloud Engineer - Azure to join our dynamic team. This senior technologist will focus on advanced Azure support across a substantial server environment. The role is pivotal in designing, implementing, monitoring, and managing our cloud infrastructure solutions, ensuring operational...

  • Software Developer

    2 months ago


    Phoenix, United States Sustainability Engineering Group LLC Full time

    Job DescriptionJob DescriptionDescription:SEG is seeking a highly skilled and adaptable professional to fill a unique hybrid role within our Software department that combines software development and network/systems administration responsibilities. This position demands strong technical skills in both areas and the ability to seamlessly transition between...