Technical Customer Service Rep

1 month ago


Evansville, United States Your Talent Source, LLC Full time

Customer Service Technical Representative – Aluminum Can

We’re looking for a Technical Representative with Customer Service & Aluminum Can experience. The position reports to the Customer & Product Quality Assurance Manager.

  • Position is responsible for customer technical service for aluminum can-sheet product.


Key Qualifications

  • 5+ years of Aluminum can & lid manufacturing knowledge
  • Data analysis and problem-solving skills
  • Rigid Container Sheet (RCS) manufacturing process knowledge
  • RCS metallurgy knowledge
  • Negotiations skills
  • Has strong interpersonal skills and works well with Customers.
  • Outgoing
  • Represent them well
  • Technical face that they get to know and work closely with Quality & Commercial organization.
  • Must be able to travel when needed (about 25%, can be more).


Key Responsibilities

  • This position interacts with plant personnel and customers to resolve product-related technical issues.
  • The position leads efforts to problem-solve product performance issues and to determine root causes and provides information to the manufacturing locations to facilitate root cause problem-solving.
  • In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs.
  • Identify, drive, and/or facilitate product changes through commercialization.
  • Works with customers during process upset conditions; minimize financial impact.
  • Resolve customer quality issues efficiently and process claims.
  • Leads and/or participates in effective root cause problem-solving Identifies, evaluates, and/or implements initiatives that result in win-win for the company and the customer.
  • Establishes relationships at various levels at customer plants.


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