Observability Response and Reliability Engineer

2 weeks ago

Austin, United States Netspend Full time

About the Company: Ouro is dedicated to delivering financial empowerment to millions of Americans, leveraging a proprietary payments technology platform that fuels its fintech product innovations. From prepaid, credit and debit account solutions, to digital account and money movement services, Ouro has a broad suite of products and technologies that deliver exceptional experiences for its customers and business partners across co-branded, white label and banking-as-a service verticals. Since its founding in 1999, Ouro products have helped millions of consumers nationwide, and processed tens of billions of dollars. Present day:

Legendary Austin fintech Ouro has opened a new chapter in its role as market maker with the return of its visionary founders Roy and Bertrand Sosa. The combined company meshes Ouro’s customer and partner portfolios, payments platform and innovations with the international footprint and money movement capabilities of Rêv Worldwide, the company the Sosas founded after Ouro. The reunion creates a revitalized financial services innovator on a mission to reimagine financial services for consumers around the world and to redefine the industry once again. Ouro fosters a high-performance culture and we are building a unified platform and product suite capable of bringing financial mobility and freedom to consumers around the world despite differences in language, currency, culture, and geography. About the Role Ouro is currently seeking a dedicated Observability Response and Reliability Engineer to play a pivotal role in supporting diverse aspects of our processing environment. The individual in this position will be tasked with the creation and maintenance of automated processes essential for deploying, monitoring, and resolving events within our software platform. A significant part of the role involves performing scoping, architecting, and implementing tasks independently, with minimal guidance. The candidate is expected to either adhere to or establish best practices in task implementation, emphasizing the importance of following Site Reliability Engineering (SRE) principles. Additionally, this role requires the ability to assist in troubleshooting production issues, necessitating effective collaboration with various internal and external departments. This position is ideal for someone with a strong background in automated process management, skilled in independent task handling, and experienced in applying SRE principles and best practices in a dynamic software environment. Responsibilities Review, create, complete, or delegate infrastructure-as-code and configuration management tasks within the team, encompassing both internal and external assignments.

Act as a subject matter expert in the NetSpend processing environment, facilitating effective interaction with internal and external team members.

Oversee software component installations and deployments, ensuring robust monitoring in a 24/7 Production Environment. Utilize automation tools such as Puppet, Ansible, or Terraform.

Demonstrate expertise in administering both Linux and Windows operating systems.

Develop and maintain scripts in various languages, including Shell, Perl, Python, and Ruby.

Analyze the current application stack and system infrastructure to recommend and implement deployment enhancements.

Design and maintain Continuous Integration and Continuous Deployment (CI/CD) pipelines using tools like GitLab or Jenkins.

Develop and manage deployment strategies such as A/B testing, blue/green deployments, and canary releases, focusing on minimizing impact and identifying issues promptly.

Create and maintain comprehensive documentation covering deployment and monitoring protocols in the Ouro processing environment.

Requirements Proficient with source control technologies like Git and Subversion.

Experienced in using tools such as Puppet, Ansible, or Chef.

Committed to following strict procedural guidelines for application deployments and operating system patching.

Participate in a 24/7 on-call support rotation for critical systems, including 2nd level support responsibilities.

Maintain high standards of precision and quality in all procedural tasks.

Guide daily team activities and provide mentorship as needed.

Professionally engage in incident response, offering assistance and direction effectively.

Adhere strictly to NetSpend procedures for data management.

Possess a foundational understanding of processing and health checks in complex technological environments.

Follow precise instructions for system changes and testing.

Display a commitment to continual learning and improvement in procedural operations.

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