Quality Assurance Coordinator
3 weeks ago
Job Description
Job Description
Job Purpose
Under the supervision of the Senior Manager of Quality Assurance, the Quality Assurance Coordinator is responsible for assisting in the oversight of staff compliance to state regulations and agency policy and procedures. The QA Coordinator will assist in the investigation of
complaints/grievances
and tracking and filing of internal incidents/Unusual Incident Reports (UIRs) as required and will assist the Senior Manager in maintaining a Quality Management System (QMS) that ensures the implementation of best practices, as well as, customer satisfaction. Promote continuous improvement initiatives to establish a high level of service delivery which incorporates current trends regarding programming. This includes, acting as a liaison between the Division of Developmental Disabilities (DDD) and JESPY House. The QA Coordinator assists with the process of accreditation standards relevant to Commission on Accreditation of Rehabilitation Facilities (CARF) and state certifications. This Coordinator is also responsible for learning and assisting in the day-to-day functions of the EHR system.
Essential Functions
Learns and follows the agency's policies and procedures by attending mandatory in-service programs given by the agency.
Help in the development and help to oversee the Quality Assurance Plan.
Help oversee Quality Assurance of Electric Health Record (EHR) system and input of documentation of client service delivery including intakes and discharges, setting up new employees, fixing note issues, etc.
Represent agency at New Jersey Association of Community Providers (NJACP) meetings and events.
Act as liaison between DDD, and JESPY, attending meetings, seminars, webinars, and in-service training sessions offered by DDD.
Help oversee and ensure compliance with JESPY and DDD and CARF Policies and Procedures.
Assist with writing updates to JESPY’s Policy and Procedure manual as needed.
Participate in DDD audits and CARF accreditation of JESPY.
Assist in the collection of required department reporting (i.e., weekly billable hours, client evals, department manual updates, annual department reports, etc.)
Assist the Senior Manager as needed working with Support Coordinators (SC) in coordinating available services and consequential outcomes available at JESPY in both the DDD Supports Program and Community Care Program (CCP).
Help to establish and implement metrics (process capability, control charts, measurement quality) for monitoring system effectiveness and to enable supervisors to make sound product quality decisions.
Assist in monitoring all departments for adherence to agency policy and procedures.
Investigate and track reports of
complaints/grievances
when required.
Communicate with families and/or clients in response to
complaints/grievances
regarding quality-of-service matters in all program areas.
Prepare plan of action to correct or modify or improve quality of service in response to
complaints/grievances.
Track the progress of plan of action to ensure improved quality of service.
Investigate and track internal client incidents and file UIRs as required.
Perform and report on internal audits and pop-up spot checks on clients and programs/services.
Develop various weekly, monthly, quarterly, and yearly reports (i.e. Note Issues, QA Dashboard, CM vs. DLS Hours,
Complaints/Grievances,
Incidents, etc.)
Assist with training of newly hired staff during
orientation/onboarding.
Participate in JESPY internal meetings where clients and quality of services are discussed (i.e. Management, Intake, Interdepartmental, Behavioral, Compliance, Health and Safety, etc.)
Participate in external meetings as needed (i.e. NJACP, DDD Webinars, etc.)
Participate in internal and external training as required by the position.
Promote strong communication with stakeholders regarding programming and client service updates.
Competencies
Written & Verbal Communication Proficiency
Decision Making
Organizational Skills
Problem Solving/Analysis
Results Driven
Strong Leadership Skills
Technical Capacity
Attention to detail
Time Management
Computer Proficiency
Commitment to Core Value
Adhere strictly to HIPAA requirements and all agency confidentiality guidelines.
Establish positive, balanced relationships with clients, as demonstrated by:
treatment of individuals with respect and dignity and in an age and culturally appropriate manner;
a commitment towards the individual's rights and responsibilities; and
establishment of clear boundaries that allow for productive interactions.
Other Responsibilities
Ongoing quality checks of staff documentation of service delivery to ensure full reimbursement
Help organize scheduled trainings and support to all staff
Assist with client contract renewal
Assist in the implementation of stakeholder surveys
Maintain familiarity with DDD policies and procedures
Communicate regularly with staff about any changes as it relates to EHR, DDD, agency policy implementation, etc.
Engage with staff to identify areas that are challenging in EHR and work one-on-one to build understanding and confidence
Other responsibilities that may arise within the job scope
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Reporting
Utilization of the EHR system to develop various reports
Track and report significant data related performance measurement and management
Generate reporting relative to categories of client satisfaction, client incidents, programming, external stakeholders, and other areas as needed.
Educational Requirements
College degree in related area or 3 years of experience with an I/DD service agency
Work Experience Requirement
3 years of experience in field of I/DD/developmental disabilities
Knowledge of compliance enforcement
3 years of experience working with the office of the NJ Division of Developmental Disabilities
Experience with Electronic Health Record (EHR) systems
Knowledge of entitlements helpful
Previous knowledge of support coordination strongly preferred
Knowledge of state and federal regulatory agencies affecting individuals with disabilities a must
Knowledge and experience with CARF standards and accreditation a plus
Skills/Abilities
Advanced Knowledge of Microsoft Office Word and Excel and e-mail required
Comfort in learning new tasks as needed
Excellent writing skills
Knowledge and comfort with working in an organization serving individuals with Intellectual and Developmental Disabilities
Detail oriented
Other responsibilities that may arise within the job scope
Position Type/Expected Hours of Work
Salaried
Must be available Monday – Friday, 9am – 5pm
Must be available weekends and evenings
as needed, including for special events.
Special Working
Conditions/Physical/Requirements
– Working Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, email, phones, photocopiers, filing cabinets, and fax machines, etc.
Valid New Jersey driver's license is required
Must hold CPR/First Aid Valid Certification
Successful clearance of NJ background check
Successful clearance of Drug Screening
Has fulfilled the necessary training requirements of JESPY, the College of Direct Support (CDS), and DDD and is in good standing in order to bill Medicaid for the Supports Program and CCP.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Direct Reports
NONE
Salary
Salary commensurate with experience.
Notes/Comments
This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
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