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General Manager

2 months ago

Kansas City, United States PrimeFlight Aviation Services, Inc. Full time

** General Manager**

**Job Category****:** Management **Requisition Number****:** GENER002536 Showing 1 location **Essential Functions:**

The General Manager must possess the ability to work effectively in a team

environment, partnering with senior management, and is accountable for the

following essential functions:

Managing the day to day activities of the entire operation

Prioritizing workplace safety with established metrics and Service Level

Agreements

Maintain financial performance of location

Excel at operational performance of location

Focus on client relationships and contract retention

Developing and implementing strategies, processes and procedures that will

effectively influence company profitability

Achieving monthly performance metrics and all Service Level Agreements

Identifying and securing new business opportunities

Recruit, interview, train and hire employees as required

Be a positive role model to all personnel and the airport community

Represent with best intent the business priorities and professional posture of

the PrimeFlight customer(s)

Advise, consult and coordinate with the Division Vice President, Corporate

Controller, Corporate and Field Support Staff, Market Development Vice

President and Directors, Vice President of Training and Quality Assurance,

Clients and Vendors. **Responsibilities:**

Foster a safe working environment. Hold employees accountable for the safety

audit performance and all operational metrics

Meet administrative requirements as established

Monitor and record operational and financial performance and report on an

monthly and annual basis

Work with Sales, Division Vice President and Controller to develop competitive

bids for new business

Coordinate new local account start-ups

Resolve promptly all service issues in problem areas to ensure contract

retention. Share the action plan and success factors with the customers

Perform all necessary supervisory functions to effectively and efficiently

manage assigned personnel. Personnel duties include:

o Maintain a qualified and appropriately trained staff

o Communicate areas of accountability and performance expectations to

assigned personnel

o Determine standards of performance as a basis to review progress of

personnel

o Recommend salary adjustments, transfers, promotions, and

terminations

o Ensure proper training of assigned personnel

o Foster a safe, cooperative and harmonious working climate conducive

to maximizing employee morale and productivity

o Lead in a pro-active, continuous improvement method

Manage fee-for-service operations, including cash handling and accountability

procedures that may be required

Adapt to, positively adopt and promote any changes in corporate policy and

procedures

Directing work, appraising performance, rewarding and discipline, coach and

counsel employees, addressing complaints and resolving problems

Maintain and foster for success the working relationship with all the customers

associated with the business unit

Within the established airports community, be the face and advocate for the

PrimeFlight customer(s)

Attend meetings, events on behalf of the PrimeFlight customer(s), displaying

professionalism with customers best interest in mind at all times

Meet or exceed all established Key Performance Indicators and Service Level

Agreements

Demonstrate regular, predictable attendance at job location

Exceed PrimeFlight customer service and safety standards

**Competency:**

To perform the job successfully, an individual should demonstrate the following

competencies: Problem Solving, Operational and Financial acumen, Customer

Service, Interpersonal, and Oral Communication.

**Qualifications:**

To perform this job successfully, an individual must be able to perform each essential

function satisfactorily. The requirements listed in this Job Description are

representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

**General Qualifications:**

18 years of age or older

Reliable transportation

Valid State Drivers License with a verifiable safe vehicle operating record.

Eligible to work in the United States

**Education/Experience:**

Associates degree or higher. High school diploma or equivalent may be substituted

with four years relevant experience.

**Language Ability:**

Ability to read and interpret documents such as safety rules, operating and

maintenance instructions, and procedure manuals in English. Ability to communicate

effectively in English.

**Math Ability:**

Ability to understand and analyze financial operations, profit and loss statements,

customer invoices, and other mathematical functions necessary to managing the

airport operation.

**Reasoning Ability:**

Ability to apply common sense understanding to carry out instructions furnished in

written, oral, or diagram form.

**Computer Skills:**

Demonstrated proficiency in Word, Excel, Online Timekeeping and Outlook, sufficient

to write letters, organize schedules, and perform other tasks related to payroll and

operations.

**Supervisory Responsibilities:**

Direct or indirect supervision of all on-site PrimeFlight personnel.

**Skills**

**Education**

**Experience**