Bilingual Customer Service Representative
1 month ago
We are looking for a skilled problem solver to join our team as a Bilingual Customer Service Representative. We need enthusiastic individuals who can listen to customer service issues and offer a unique and innovative approach to each problem.
The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Responsibilities.
- Guide and answer customer inquiries in a fast-paced environment.
- Communicate with customers via phone, email, and chat.
- Solve customer problems and find best possible solutions.
- Help customers navigate the company portal
- Provide knowledgeable answers to questions about products and services.
- Become a service expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
- 3-5 years in a call center environment.
- Desire to provide the best possible experience for our customers.
- Thrive in a fast-paced environment with coaching support.
- Dedicated to excellent attendance.
- Positive attitude and open to continuous improvement in performance job functions.
Salary: $18.84/ hr. This position is a full-time, Monday- Friday, 9:00AM to 5:00PM
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