Customer Service Representative

2 weeks ago

Las Vegas, United States NYX Gaming Group Ltd Full time

**Customer Service Representative**

* Las Vegas, NV, USA

* Full-time

**Company Description**

**OpenBet is sport**. The world's top **sports betting** brands choose OpenBet as their partner for world class content, **leading tech** and tailored services. We have their back. So theyre ready with exciting, memorable and safe sports betting experiences, to entertain millions of players worldwide.

OpenBets mission is to **power growth** and **player engagement** for operators through a **global betting ecosystem** that delivers at **scale**, at **speed**, at every great sports event. Our 1000 talented colleagues are the market's top team. We achieve billions of bets in a season; 60,000+ per second (more transactions than Amazon on Prime Day); 100% uptime (zero Superbowl crashes) and we're built on 25 years of imaginative technology that is iterated daily.

OpenBet has established a **premium client base** of more than 75 operators **worldwide** and has 34 licences across the fastest growing regulated sports betting markets in North America, Europe and Asia Pacific. The team is **growing at scale** driven by accelerated demand for our products and significant investment. We offer the speed, dynamism and growth opportunities of a start-up, underpinned by the stability and strength of a global employer.

Working at OpenBet every day is an **opportunity** for you to create **exciting** betting entertainment for millions of sports fans **across the globe.**

**Job Description**

Customer Service Representative: Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both.

**Qualifications**

****Skills:****

* Great Customer Service Skills

* Strong knowledge in major North American Sports

* Knowledge of sports wagering is a plus

* Proficient with internet/office tools (MS Outlook, Word, Excel, etc)

* Must be self-motivated and dependable

* Knowledgeable with social media tools (Twitter, Facebook, Youtube, etc)

* Flexible schedule, must be able to work weekends

* Able to deal with end users who may be upset or confrontational

* Able to contribute effectively to the accomplishment of team and company goals, objectives, and initiatives

* Able to work in a team environment

* Bilingual a plus (Spanish or Mandarin)

* Experience with mobile platforms (iPhone/iPad/Android)

* Computer/Tech Savvy

* Knowledgeable with various browser configurations

* Comfortable breaking down/setting up computers workstations

* Familiar with PC internals (Adding RAM, swapping hard drives/Power Supplies)

* Basic Desktop/Application troubleshooting

* Prior Customer Service / Helpdesk Experience

* Answer customer queries and resolve issues when possible, and escalate as needed

****Behavioral Qualities:****

* Strong problem solving skills

* Ability to work well under pressure

* Attention to detail

* Strong work ethic

* Customer Service oriented with the ability to work with people

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

Customer Service Representative

* Las Vegas, NV, USA

* Full-time

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