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Operations Manager

2 months ago

Skokie, United States All-Stat Portable Full time

General Description:

The Operations Manager is responsible for daily operations and supervision of staff across all modalities, including but not limited to x-ray, ultrasound, cardiac, and nursing. This position is also responsible for meeting and/or exceeding productivity standards and taking sole ownership in the overall success and coverage of operations in the provided region.

Principal Duties and Responsibilities:

*This is not a remote position- fully in person requirement*

+ Plans, directs, and coordinates activities of all territory operations.

+ Reviews and implements changes to operations to make improvements of staff and workflow.

+ Monitor staff equipment/vehicles performance and takes appropriate measures to resolve issues.

+ Provide consistent, professional support, guidance, and motivation to staff through phone calls, electronic and in-person meetings.

+ Acts as a liaison between company staff and executive management.

+ Provide support and guide staff in troubleshooting and resolving any technical, patient, or professional issues.

+ Orientate applicants and provide training to new employees on the overall job requirements, policies, and work procedures.

+ Interview and source qualified job applicants for the specified regions and modality types and maintain proper staffing levels.

+ Counsel employees on unsatisfactory performance and/or work behavior.

+ Oversee and maintain staff retention, including ongoing staff monitoring and counseling employees at risk of ending their employment.

+ Provide a consistent level of support by performing exams whenever necessary to maintain and improve service levels.

+ Maintain, review, and approve time-off work and work schedules to assure proper staff coverage.

+ Maintain, review, and approve time records and submit to HR in a timely manner for payroll processing.

+ Work in conjunction with all operation department managers for coordination and proper execution of daily workflow.

+ Provide regular staff meetings and interactions.

+ Providing training to regional team on All-Stat policies and procedures and applicable modalities.

+ Maintain proper documentation and procedures for staff radiation dosimetry reporting and distribution.

+ Provide continual education and a consistent level of support to staff to ensure continued, high-quality service.

+ Maintain appropriate levels of inventory for radiology staff and research areas of opportunity for cost savings.

+ Manage salaries/wages including any overtime not to exceed budgeting percentage.

+ Provide client service visitations with account executive or alone, consistently showing client support and maintaining relationships.

+ Address, resolve, and document customer service concerns with follow-up summary to senior management.

+ Distribute, retain records of, and ensure compliance of staff with new and ongoing policies and procedures.

+ Work in conjunction with territory account executives and senior management by monitoring exam response times and quality on a consistent basis and make any necessary adjustments for improvement.

+ Proper presentation of all service lines and in-servicing of new clients.

+ Present company, company progress, services, and introduction of new service lines through in-service, QA, and client meetings as needed.

+ Performs all other duties as assigned to ensure efficient operations and quality patient care.

Work Experience Requirements

+ Ability to work in a fast-paced healthcare environment.

+ Strong computer and software skills.

+ Possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.

+ Ability to work independently and prioritize tasks efficiently and effectively in a cross-functional team environment.

+ Strong leadership, organizational, time management, and communication skills.

+ Strong analytical and problem-solving skills.

+ Ability to read and interpret documents like safety rules, operating and maintenance instructions, and procedure manuals.

+ Ability to write routine reports and correspondences.

+ Effective managerial and leadership abilities as applied to operations management.

+ Experience developing goals and objectives and establishing priorities.

+ Proven leadership, planning, critical thinking, and problem-solving abilities.

+ Exercises good judgement and ability to act decisively at the right time.

+ Effective analytical ability and organizational skills with attention to detail and prioritization.

+ Hunter mentality required to build, grow, and develop assigned territory.

+ 3-5 years of experience in a long-term acute care setting, skilled nursing, or mobile environment preferred but not required.

Education Requirements

+ Current state licensures in either radiography or sonography preferred but not required.

+ Current ARRT registration and/or ARDMS, preferred but not required.

+ Bachelors degree preferred. Associates degree required.

+ Graduate from an approved accredited program in radiography or sonography, preferred but not required.

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