Customer Service Representative III

2 months ago

Atlanta, United States Pyramid Consulting Full time

Immediate need for a talented Customer Service Representative III. This is a 12+months contract opportunity with long-term potential and is located in Hapeville, GA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-43938

Pay Range: $17 - $18.79/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Shift: Availability is required for nights, weekends, and holidays as part of the rotating schedule.
  • Schedule: The Sky Professor team operates 19 hours a day, 7 days a week.
  • Provide technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity.
  • Respond to support calls in a timely manner, offering resolutions to ensure minimal disruption to Flight Attendant operations.
  • Assist with device setup, updates, and ongoing technical troubleshooting.
  • Collaborate with other team members to resolve recurring issues and improve support processes.
  • The Sky Professor role is an essential part of the team, responsible for providing support to clients Flight Attendants with their iPhones and iPads.
  • You will be tasked with answering support calls, troubleshooting device issues, and resolving cellular connectivity challenges.
  • This position ensures that our Flight Attendants have the tools and support they need to perform their roles efficiently.

Key Requirements and Technology Experience:

  • Key Skills: Strong knowledge of iPhone and iPad functionality, including software updates and cellular connectivity troubleshooting.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with a commitment to customer service.
  • Familiarity with airline or aviation industry operations is a plus.
  • 2+ years in a customer service role, call center a plus in a technical support role.
  • Previous experience in technical support or a similar role.

Our client is a leading Airlines Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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