![MIRA Safety](https://media.trabajo.org/img/noimg.jpg)
Customer Success Specialist
2 months ago
At MIRA Safety, we value one thing above all else: Uncompromising protection.
This isn't just a design philosophy, it's our driving purpose. As one of the industry-leading manufacturers of personal protective equipment, we pride ourselves in being one of the few companies to provide the same level of uncompromising quality of gas masks, filters, hazmat suits, and survival equipment for working professionals as we do for the average civilian.
Based out of the beautiful city of Austin, TX, MIRA Safety creates products that are purpose-built to shield users from the worst chemical, biological, radiological, and nuclear threats (CBRN) in the world. Whether our customers are law enforcement officers, military operators, first responders, agriculture workers, or concerned citizens, we provide durable and exemplary products to all.
Put in simpler terms: We are in the business of saving lives. And that means everyone from all walks of life deserve the best possible chance at survival.
Join the Team
Looking for a workplace that actually cares about what you bring to the table?
Here at MIRA Safety, we are equally as committed to serving our customers as we are our employees. Team members are given the tools, training, and education to not only understand our complex industry but to succeed in it.
MIRA's culture is defined by an open minded, progressive and collaborative environment in which clear and attainable goals are set on an individual basis. Utilizing a transparent system of accountability, all discussions allow for productive input from everyone and are not set up for the sake of formalities.
That's right, that means no more "meetings that could have just been an email" Coupled with a competitive pay structure, medical and dental benefits, as well as yearly bonuses, we'll make sure you're taken care of.
MIRA Safety is a fast-growing company focused not only on delivering outstanding products and services to its customers but also in creating a great place to work.
Role Overview:
We seek a highly sales focused and motivated individual to join our team as a Customer Success Representative. The ideal candidate will have a passion for providing the best possible information to our customers as they navigate the critical and technical aspects of our products. If you thrive in a fast-paced, dynamic work environment and have a keen eye for detail, this role is for you. We consider success a team sport and look to each other for support daily and expect everyone capable of stepping up to a challenge to do so. This means you should not be surprised if you are shoulder to shoulder with our CEO or executive team packing boxes to be shipped to those who may need our products most.
At our organization, we value dedication, adaptability, and a commitment to excellence. Join us in our mission to provide top-tier service and support to our valued customers in the defense and tactical industry.
Responsibilities:
- Engage proactively with customers across various channels, including phone calls, chats, SMS texts, emails, and social media to drive sales and address inquiries.
- Collaborate closely with other departments to prioritize and expedite sales orders.
- Implement effective sales strategies and techniques to maximize revenue generation and customer satisfaction.
- Advocate and uphold safety protocols to ensure a secure working environment for all.
- Support fulfillment processes through coordination with common carriers.
- Adapt to a dynamic work environment, meeting deadlines and maintaining a positive attitude under pressure.
- Physical requirements may include bending, stooping, lifting, and carrying up to 80 lbs.
- 1+ Year Sales Experience
- 1+ Year Customer Service experience
- Experience with CRM systems such as Salesforce, Zendesk, Hubspot, or Gorgias
- Capable of managing 30 or more calls daily.
- Prior experience in sales, particularly in e-commerce or related fields (2-3 Years).
- Background in defense, military, law enforcement, tactical products, or firearms.
- Knowledge of inventory management systems and procedures.
- Competitive base pay with the opportunity to earn 1% of eligible sales after 90 days of probation.
- 14 days of paid time off annually.
- 96 hours of sick leave.
- 75% health coverage, including medical, dental, and vision.
- Paid federal holidays.
Prior Service and Active Military Applicants:
Applicants with prior military experience are highly encouraged to apply. Proof of service such as DD-214 or current service documentation, may be requested during the application process.
-
Customer Success Specialist
1 month ago
Cedar Park, United States MIRA Safety group Full timeWho We Are At MIRA Safety, we value one thing above all else: Uncompromising protection. This isn’t just a design philosophy, it’s our driving purpose. As one of the industry-leading manufacturers of personal protective equipment, we pride ourselves in being one of the few companies to provide the same level of uncompromising quality of gas masks,...
-
Customer Success Specialist
3 months ago
Cedar Park, United States Mira Safety Full timeJob DescriptionJob DescriptionWho We AreAt MIRA Safety, we value one thing above all else: Uncompromising protection.This isn’t just a design philosophy, it’s our driving purpose. As one of the industry-leading manufacturers of personal protective equipment, we pride ourselves in being one of the few companies to provide the same level of uncompromising...
-
Customer Success Specialist
2 weeks ago
Machesney Park, United States Hennig Full timeJob DescriptionJob DescriptionDescription:Hennig Inc. is a leading manufacturer in the industrial sector, renowned for our innovative solutions and commitment to quality. We are dedicated to enhancing our customers' operations through advanced technology and exceptional service. Join our team and contribute to the success of our clients and the growth of...
-
Customer Experience Specialist
3 months ago
Cedar Park, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Success Manager
4 weeks ago
Cedar Rapids, United States Trapeze Group Full timeJob Summary: We are in search of an ambitious and enthusiastic candidate who is eager to join our sales and account management team and drive value in our most strategic customer segment. As a Customer Success Manager (CSM), you will play a key role in maximizing existing value within our customer base. You will be responsible for leading relationships,...
-
Customer Success Manager
2 months ago
Cedar Hills, United States Kuraray America , Inc. Full timeAbout Us Kenect is based in the “Silicon Slopes” of Utah. Our goal is to Kenect businesses with consumers through our state-of-the-art business texting platform. We work very hard to make text messaging the primary communication tool for any business across the U.S. and Canada. Texting is the way the consumer wants to do business. It's time for...
-
Customer Care Specialist
2 weeks ago
Cedar Park, United States JT Reisdorph - State Farm Agency Full timeJob DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.We seek an energetic professional interested in...
-
Student Success Specialist
4 weeks ago
Winter Park, United States Full Sail University Full timeIf you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding! The Student Success Specialist...
-
Student Success Specialist
3 months ago
Winter Park, United States Full Sail University Full timeIf you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!The Student Success...
-
Customer Service Specialist
4 weeks ago
Cedar Falls, United States Rollins Full time** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO020290 Showing 1 location **Job Details** **Description** **$14.00 PER HOUR** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Seasonal Customer Service Specialists** are committed to this purpose. ****This is a...
-
Overland Park, United States Customer Direct Full time**Virtual/Work-at-Home - Customer Care Agent (Overland Park, KS)** **Department:** Ops-Hourly **Location:** Overland Park, KS **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** ****Full-Time Positions Available (CST) - Shifts available between 2 pm and Midnight (includes weekends)****...
-
Customer Success Manager
2 months ago
Overland Park, United States Clarivate Full timeWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Innovative Interfaces software under Clarivate, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help...
-
Customer Success Representative
2 months ago
Monterey Park, United States LA Business Development Firm Full timeJob DescriptionJob DescriptionThe Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of...
-
Customer Service Specialist, Seasonal
3 months ago
Cedar Falls, United States Rollins Full time** Customer Service Specialist, Seasonal** **Job Category****:** Customer Service **Requisition Number****:** ORKIN16813 Showing 1 location **Job Details** **Description** **$14.00 PER HOUR** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Seasonal Customer Service Specialists** are committed to this purpose....
-
Customer Experience Specialist
1 month ago
Cedar Rapids, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Service Specialist
2 months ago
Florham Park, United States PrideStaff - Morristown-Parsippany, NJ Full timeJob DescriptionJob DescriptionCustomer Service SpecialistHours: Mon-Fri 8am-4:30pmPay: $25+/hrLocation: Florham Park, NJCustomer Service Specialist Job SummaryLooking for a new job opportunity? A top medical manufacturing company in Florham Park, NJ has asked us here at PrideStaff to hire a Customer Service Specialist to join their team.In this role, you...
-
Customer Success Manager
2 days ago
Park Ridge, United States PCMI Corporation Full timeWho We Are PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast-paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around...
-
Manager, Mid-Market Customer Success
1 month ago
Cedar Hills, United States Kenect Full timeAbout Us As the Manager of the Mid-Market Customer Success Team, you will be responsible for leading and overseeing a team of customer success managers who are focused on delivering exceptional service and value to our Mid-Market-level customers. Your primary goal will be to ensure Mid-Market Revenue Retention and achieve Revenue Growth targets, in addition...
-
Customer Success Manager
2 months ago
Park Ridge, United States PCMI Corporation Full timeWho We Are PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around...
-
Retail Customer Service Specialist
4 weeks ago
Cedar Rapids, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...