Client Services Specialist/Tech Support-Direct Hire
4 weeks ago
Overview Of The Customer Service Specialist-Technology Support
The Customer Service Specialist provides 1st level support to agents and policy holders regarding login support, site navigation and technical support issues.
Schedule for the Customer Service Specialist- Technology Support
M-F. Seeking individuals willing to work an 8-hour schedule in the time range of 7:00 AM to 7:00 PM
First 12-weeks is onsite training with an 8:00 AM to 4:30 PM schedule
Hybrid/WFH scheduling after training
Outstanding training & team environment
Must live in or near Omaha
Compensation & Benefits of the Customer Service Specialist-Technology Support
$51,000+ DOE
Salaried position with O.T. opportunities available weekly, but not required?
Full benefits
401(k)
Holiday & PTO
Tuition Reimbursement
Advancement opportunities
Duties of the Customer Service Specialist- Technology Support
**60-70% phone work so must be comfortable being on the phones**
Respond to calls and emails from policy holders (all businesses) needing support on all technology items (largest % of the job). Will partner with Tier II Specialists & management to resolve issues
Reports errors in the software products and tests products as needed to fix outstanding problems
May also participate in testing and updating software & computer applications as necessary
Assist with underwriting support needs related to new lines & renewals of commercial auto & property insurance.
Assist agents with online tools during the application submission process as needed
May assist with training of new Client Services Specialists as needed
Requirements for the Customer Service Specialist- Technology Support
Bachelor's degree
Excellent oral and written communication & customer service with all levels of the organization and with agents
Must be able to organize time and resources and handle multiple high priorities Must be able to work independently and, in a team, setting
Accuracy and strong detail-orientation skills are required
Basic math skills
MS Office Proficiency
Must also be comfortable doing math on the fly as they will have to give premium breakdowns while on calls
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