Digital Banking Service Specialist
4 weeks ago
Department: Depository Operations
Supvisor: VP, Digital Banking Officer
FLSA Status: Full Time, Non-Exempt
Salary: $57,900 to $68,640 a year. Exact compensation may vary based on experience, skills, knowledge, and education.
Benefits: Medical, vision, dental, and life insurance, generous sick days, vacation days, and holidays, 401(k) company matching, potential for discretionary bonus.
POSITION SUMMARY:
The Digital Banking Service Specialist is a key member of the team in building and expanding on client relationship by delivering strong digital banking and treasury management services.
SUPERVISORY RESPONSIBLITIES
This job has no supervisory responsibilities.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
(Duties not limited to those provided here):
- Maintain effective delivery channels for digital banking products and services to meet client needs by collaborating closely with digital vendors, deposit operations team, and across departments.
- Support Relationship Managers by completing set up documentation for various Treasury Management products and services.
- Perform client system setup and training on multiple platforms and systems.
- Work closely with the Bank's commercial clients in a professional and responsive manner to meet the client's needs.
- Research and solve complex issues related to digital banking or escalates as necessary.
- Knowledge of bank operations including but not limited to Business Online Banking, Remote Deposit, ACH, and other services.
- Considerable knowledge of business principles and practices, and federal/state statutory and regulatory requirements related to banking.
- Keep department procedures updated when changes occur and make recommendation for improvements.
- Follow all Bank policies and procedures to ensure compliance with all laws and regulations.
- Stay updated on emerging technologies, services, and operational trends.
- Other duties as assigned.
- Bachelor's Degree required, preferably in business-related discipline.
- At least 3 or more years in banking experience required, preferably in Banking Operations/Treasury Management/ACH operations.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Proven accuracy, thoroughness, and ensure quality of work.
- Capacity to write clearly and informatively in various writing styles to meet needs.
- Ability to speak clearly and respectfully in positive or negative situations.
- Works with integrity and ethically and consistently upholds organizational values.
- Fluency in a second language is preferred but not required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands or fingers, handle, or feel and reach with hands and arms. The employee frequently is required to stand, sit, climb or balance, and talk or hear. The employee regularly is required to walk and stoop, kneel, crouch, crawl, and climb stairs. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
New Omni Bank, National Association commits to following compliance and adherence to all applicable regulatory requirements, policies, and procedures.
New Omni Bank, National Association's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
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