Facilities Services Specialist

3 weeks ago

Tempe, United States ACL Digital Full time

Facilities Services Specialist #TW1JP00006353

1144 West Washington Street Tempe, AZ 85281 ONSITE

12 Months Contract with extn

Max Pay $23.75/Hour

Monday to Friday; 8am-5pm are the standard hours

100% On-Site.

Free parking. but also easy to access via public transportation

This is a manager position, candidate must have experience Managing resources.

Strong Customer service skill is required as well as experience in a Facilities Manager role.

Must have experience in building and equipment maintenance

The Role

The Facilities Services Specialist is responsible for providing an integrated set of support programs and services to the Tempe, PA colleagues and contingent workers. The role is focused on enabling productivity, managing costs, mitigating risk, promoting our values, and supporting our brand. Programs and services include but are not limited to work environment, maintenance, reception, on-site meeting support and food services, safety and security, office equipment, and business continuity.

The candidate will be part of the office leadership team representing the Real Estate and Workplace Solutions. The Facilities Services Specialist has responsibility for implementing the Global Facilities Services Model within the Tempe WTW office. The Facilities Services Specialist is responsible for the day-to-day operations including hospitality, front of house, reception, conference room support, some building maintenance, equipment maintenance agreements, first level equipment support, physical security, and office budgets. As a Facilities Services Specialist it will be necessary to support multiple cross functional tasks with IT, HR, Safety & Security, Real Estate, Records Management, and Procurement.

Responsibilities include the implementation of health and safety office programs and protocols.

Critical capabilities and skills for this role include:

Effective change agent

Intuitive and proactive nature

Process oriented

Ability to manage and prioritize multiple priorities

Strong leader

Strong technical skills and business acumen

Performance Objectives:

Manage office support resources in the local office, while limiting office operating costs and mitigating risks

Provide management of local office support team; conduct teams goal setting, performance management, and professional development

Build strong relationships with office leadership and corporate function colleagues to identify local business requirements, provide operational expertise and guidance, and develop support solutions that ensure the beneficial and cost effective use of local, regional or global resources

Work collaboratively with local leadership and corporate function colleagues to meet support requirements, streamline processes, and ensure compliance with company policies and standards (e.g. branding, etc.) in the local office

Strive for service excellence and process improvement. Work with the Facilities Services BDA Lead to tailor and implement service metrics consistent with global or regional standards. Share standards and metrics with local business leaders as required. Champion initiatives that improve the firms profitability and service levels, ensuring the effective and appropriate implementation in the local office.

Leverage financial and analytical skills, including the ability to contribute to the development of budgets, and review financial reports to effectively manage the Facilities Services function in the office

Be fully knowledgeable of WTW policies and procedures; help ensure compliance by associates in the office through communication, education and local office protocols to promote the expected behavior and practices.

Implement the firms security and compliance standards, thereby reducing operational risks in the local office

The Requirements

Customer service orientation; strong desire to deliver value-added support to external and internal clients, including executive level leadership

Subject matter expertise in facilities management and office support operations within a multi-faceted professional services environment

Highly skilled in managing interpersonal relationships with various constituents and a focus on business productivity

Strong written and verbal communication skills used to effectively in business standard - - English and in local language as appropriate

Demonstrated leadership skills with ability to coach, train and motivate colleagues at various levels

Recognized as a positive change agent in response to changing business dynamics and support requirements

Proven analytical, organizational, and project management skills

Success in the development and implementation of office support processes, procedures and guidelines that drive efficiency and service excellence

Effective influencing skills and ability to impact key stakeholders and satisfactory issue resolutions

Minimum of 2-5 years experience in similar role

Proficiency in the use of technology (e.g., MS Office)

College/University degree preferred

High school diploma or equivalent is required

Some travel may be required for meetings, team initiatives or other project-related activities

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