Customer Service Representative

3 months ago

Fort Morgan, United States DCC Propane, LLC Full time
The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned.

Duties and Responsibilities:
  • Provide exceptional customer service through phone and personal contact.
  • Resolve or escalate customer inquiries and/or complaints as needed.
  • Process counter transactions
  • Document and update customer records based upon the interactions.
  • Process payments and maintain customer accounts.
  • Assist with light collections or handle billing inquiries as assigned.
  • Strong data entry skills and attention to detail needed.
  • Must be able to work well in a fast-paced environment.
  • Provide resolution to gas and /or water service needs of customers.
  • Determine that service requests are within the scope of work performed by Company.
  • Maintain and manage parts inventory.
  • Ensure all paperwork is complete and accurately submitted in a timely manner.
  • Take responsibility regarding all aspects of daily tasks and actions.
  • Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
  • Attend all safety meetings, training and/or in-services.
  • Regular attendance at the worksite is required.
Qualifications: Knowledge, Skills and Abilities
  • Ability to provide excellent customer service and build rapport with customers.
  • Exercise solid organizational and communication skills.
  • Good phone skills and computer literacy (MS Office).
  • Ability to work independently and effectively manage time.
  • Must be dependable with a stable work history.
  • Ability to follow verbal and written directions.
  • Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
  • Effectively collaborate with leadership and employees to establish goals and standards.
  • Demonstrate a strong commitment to customer service and safety.
  • Ability to be a positive representative of the Company both internally and externally.
  • Ability to work with respect and cooperation at all times with fellow employees and customers.
Experience/Education:
  • High school diploma / GED is required.
  • Minimum of 3 years of experience in an office environment preferred.
  • Customer service or inside sales experience preferred.
Travel:

Local Travel only.

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to:
    • Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion.
    • Perform light lifting of supplies and materials from time to time.
    • Communicate with and exchange information verbally and in writing.
    • Move about in an office environment.
    • Work using repetitive motion.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • Work requires physical efforts associated with using the computer and phones to access information.
Working Environment:

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is:
  • Regularly in an office environment.
  • Regularly interrupted to meet the needs and requests of fellow employees and/or customers.
  • Regularly required to manage a number of tasks at one time.
  • Regularly experience a busy environment that will require excellent organizational and time and stress management skills.
  • Regularly exposed to sensory demands due to excessive computer use
  • The noise level in the work environment is usually moderate.


This position is required to be performed at the work site during regularly scheduled hours. Physical presence at the work site is required.

Meet DCC Propane:

DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 29 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service with competitive compensation and benefits.

Why Work for Us?

(BRAND) is part of the DCC Propane family. We strongly believe in taking care of our employees so that they can take care of our customers. Our people are what set DCC Propane apart and are essential to our future growth, whether it is by welcoming a new brand into the DCC family or a new employee into our team, we are driven to ensure that our team members have everything they need to be successful. One way we do that, both at work and at home, is by offering a best-in-class benefit plan to our employees. This includes Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays.

EOE Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Customer Service Representative

    1 month ago

    Fort Morgan, Colorado, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in making that happen.Key Responsibilities:Greet customers and provide a positive, engaging experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are...

  • Customer Service Representative

    2 weeks ago

    Fort Morgan, Colorado, United States Viaero Wireless Full time

    Job Title: Customer Service RepresentativeAt Viaero Wireless, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction with our products...

  • Customer Service Representative

    2 months ago

    Fort Morgan, Colorado, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their orders are accurate and delivered on time.Key ResponsibilitiesOrder Taking: Receive and...

  • Customer Service Representative

    1 month ago

    Fort Morgan, Colorado, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, processing orders, and maintaining a clean and safe work environment.Key ResponsibilitiesProcess customer orders accurately and...

  • Customer Service Representative

    4 weeks ago

    Fort Atkinson, Iowa, United States Pilot Freight Service Full time

    **Job Summary**Pilot Freight Services is seeking a highly skilled and detail-oriented Customer Service Representative to join our team at our Union City Station in Union City, CA. As a Customer Service Representative, you will be responsible for providing exceptional customer service, communicating effectively with customers, cartage agents, and other...

  • Customer Relations Representative

    2 weeks ago

    Fort Morgan, United States Viaero Wireless Full time

    Qualifications: Viaero's Customer Care Representatives need to have: Outstanding verbal communication and problem-solving skills. A pleasant phone voice and excellent phone etiquette. The ability to learn about our plans, services, and technical features of our products. Fantastic, demonstrated customer service skills. Sales ability is a definite plus Must...

  • Customer Service Representative

    4 days ago

    Morgan Hill, California, United States Shoe Palace Full time

    Customer Service RepresentativeAt Shoe Palace, we're seeking a skilled and enthusiastic Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all interactions.Key...

  • Customer Service Representative

    1 week ago

    Fort Myers, Florida, United States Powerhouse Home Service LLC Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Powerhouse Home Services LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, converting incoming calls into booked service appointments, and promoting customer satisfaction.Key...

  • Customer Service Representative

    4 days ago

    Morgan Hill, California, United States China Peak Mountain Resort Full time

    Job Summary: We are seeking a skilled Customer Service Representative to join our team at China Peak Mountain Resort. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, ensuring a positive experience during their visit. Key Responsibilities: • Accurately operate cash registers, receive payment,...

  • Customer Service Representative

    3 weeks ago

    Fort Myers, Florida, United States Tuffy Tire and Auto Service Full time

    Tuffy Tire and Auto Service is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front counter team, you will be responsible for providing exceptional customer service, answering phones, writing up customers, and making appointments. **Benefits:** * Competitive salary:...

  • Customer Service Representative

    2 weeks ago

    Morgan Hill, California, United States Shoe Palace Full time

    Customer Service Role Overview We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Shoe Palace. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and building strong relationships with them. Responsibilities: *...

  • Customer Service Representative

    4 weeks ago

    Fort Myers, Florida, United States Powerhouse Home Service LLC Full time

    Job OverviewWe're seeking a highly skilled and motivated Customer Service Representative to join our team at Powerhouse Home Services LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, converting incoming calls into booked service appointments, and promoting customer...

  • Customer Service Representative

    1 month ago

    Morgan Hill, California, United States Calsportscenter Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide outstanding customer service and support to clients via phone,...

  • Customer Service Representative

    1 month ago

    Fort Myers, Florida, United States Tuffy Tire and Auto Service Full time

    Tuffy Tire and Auto Service is a family-owned and operated business in need of a customer-oriented individual to join our team. As a Customer Service Representative, you will be responsible for answering phones, writing up customers, and making appointments. A background in the automotive industry is required. We offer a competitive salary of $1,100.00 per...

  • Customer Service Representative

    4 weeks ago

    Morgan Hill, California, United States Sakatavegetables Full time

    Job SummaryAs a Customer Service Representative for Sakatavegetables, you will be responsible for providing excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries. You will be the first point of customer contact for general inquiries like pricing, products,...

  • Customer Service Representative

    3 days ago

    Morgan Hill, California, United States Victory Honda of Morgan Hill Full time

    Job Description:At Victory Automotive Group Inc., we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include answering incoming telephone calls, greeting visitors in a friendly and...

  • Customer Service Representative

    1 week ago

    Morgan Hill, California, United States Camping World Holdings, Inc. Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Jayco by Camping World in Morgan Hill, CA. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing office supplies, and ensuring a clean and well-stocked customer lounge. If you...

  • Customer Service Ambassador

    7 days ago

    Fort Morgan, Colorado, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Front End Services Representative. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Ambassador

    4 days ago

    Morgan, Texas, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. Your key responsibilities will include:Providing assistance to customers with their shopping needs, including answering questions and resolving...

  • Customer Service Representative

    3 weeks ago

    Morgan Hill, California, United States China Peak Mountain Resort Full time

    Job SummaryThis is a non-skiing/non-snowboarding position at China Peak Mountain Resort. As a Guest Services Clerk, you will be responsible for providing exceptional customer service to our guests, answering inquiries, and handling guest complaints/compliments.Key ResponsibilitiesProvide information regarding activities conducted at the resort, and location...