ServiceNow Solutions Architect

3 weeks ago


Allentown, United States JobRialto Full time

Job Description

Looking for strong ITOM and CMDB skills ***Must have strong client-facing/business skills Solutions Architect - not a developer Certifications - mandatory

We are looking for a ServiceNow Solutions Architect specializing in ITOM/CMDB?.

What You'll Do

Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications

Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB

Explain the offerings available with ServiceNow ITOM Suite as well as CMDB

Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus

Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations

Apply Agile software development practices for customizations to the platform and applications

Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators

Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable

Effectively manage and execute high level tasks assigned via 'stories'

Assists junior analysts through project(s) lifecycles

Manages work against an often demanding timeline

Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Flexible and has the ability to manage multiple projects concurrently

What You'll Need

Required

Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

5+ years of ServiceNow Development

ITOM Suite experience

Solid CMDB experience

Event Management, Discovery, Service Mapping and Orchestration

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist

Background in either software development or IT Service management

Ability to work remotely and largely unsupervised, and to deliver to written requirements

Effective communication skills via verbal and non-verbal methods

Strong attention to detail

Problem solving ability

Preferred

Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus

ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)

Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)

Understanding of Agile based approach to software development (SCRUM experience a plus)

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Education:

Bachelors Degree

Additional client information: #J-18808-Ljbffr



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