ServiceNow Solutions Architect
3 weeks ago
Job Description
Looking for strong ITOM and CMDB skills
***Must have strong client-facing/business skills
Solutions Architect - not a developer
Certifications - mandatory
We are looking for a ServiceNow Solutions Architect specializing in ITOM/CMDB?.
What You'll Do
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications
Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
Explain the offerings available with ServiceNow ITOM Suite as well as CMDB
Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
Apply Agile software development practices for customizations to the platform and applications
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
Effectively manage and execute high level tasks assigned via 'stories'
Assists junior analysts through project(s) lifecycles
Manages work against an often demanding timeline
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
Flexible and has the ability to manage multiple projects concurrently
What You'll Need
Required
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
5+ years of ServiceNow Development
ITOM Suite experience
Solid CMDB experience
Event Management, Discovery, Service Mapping and Orchestration
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist
Background in either software development or IT Service management
Ability to work remotely and largely unsupervised, and to deliver to written requirements
Effective communication skills via verbal and non-verbal methods
Strong attention to detail
Problem solving ability
Preferred
Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
Understanding of Agile based approach to software development (SCRUM experience a plus)
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
Education:
Bachelors Degree
Additional client information:
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