Solutions Engineer

220 E Nine Mile Rd Pensacola, FL 32534, USA

Description

About Gulf Winds Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From daily banking needs to investment services, our members aren’t treated like an account number, but as part of the family. Our Values We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community and each other. Integrity We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility. Care We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else. Growth We set ambitious goals, provide personal development opportunities, and encourage results. Innovation We challenge the status quo to enhance the member’s experience and solve tomorrow’s challenges today. Working at Gulf Winds Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. We are forward-thinking and family oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect: Open and transparent communication with your leaders Consistent coaching and opportunities to improve performance. Collaborative and team-focused environments Short and long-term professional development Opportunity to participate in cross-functional projects. With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast. Job Description Role: This position is responsible for designing, implementing, and maintaining complex technology solutions that align with the business needs of the credit union. This position collaborates with various business units and stakeholders to gather requirements for implementation of secure and reliable systems, also providing leadership, training and third level support. This role requires a strong technical background including but not limited to (cloud technology, network, security, enterprise applications, and virtual system experience). Essential Functions & Responsibilities: Implement solutions working closely with Solutions Architect to design, develop, and implement technology solutions that meet business requirements and align with industry standards. Optimize systems stability and redundancy, identify areas for improvement, and implement redundancies that will improve system availability. Manage system licensing, looking for opportunities to cut cost or save money. Remediates system specific technical issues submitted to the team and monitors the team ticket queue to ensure a timely response and adherence to established SLA’s. Documents support processes, technical system designs, user guides, changes, and fix actions. Develops and maintains effective and productive working relationships with user departments, senior managers, and vendors. Supports significant technical initiatives as required. Performs other job-related duties as assigned in a secure and compliant manner. Performance Measurements: Implements new systems/technologies for the credit union that are secure, reliable, and cost efficient in a timeframe commensurate with established SLA’s. Meets department standards for support whenever technical issues occur. Provides management updates regarding key production impacting issues in a timely manner. Ensures system applications are being used in a reliable and secure manner. Communicates impactful changes appropriately and ensures any modifications have been tested before they are put into production, working with training as needed to ensure users are prepared. Interprets system requirements and industry standards are met in project design. Communicates effectively with partners at all levels to understand supported functions and business needs. Translates complex technical concepts into common language for non-technicians and creates comprehensive but easy to understand software designs. Meets deadlines for completion of all assigned tasks and provides useful input with respect to systems operation. Coordinates with internal partners and vendors as needed to remediate issues and complete enhancements. Maintains appropriate relationships with outside vendors and suppliers. Provides functional support services on-site as well as remote during normal business hours and on-call as dictated by the needs of the department. Continually improves skill set by researching new systems, technology, techniques, and best practices. Shares knowledge and experience with other team members. Knowledge and Skills: Experience: Five to eight years of proven experience in a similar or related role. Two years of experience working with one or more industry relevant technologies such as datacenters, servers, virtualization, wireless, telecommunications, VoIP, collaboration, AWS, Azure, GCP, and PowerShell/Python scripting as well as a strong understanding of networking concepts, databases, security protocols, and middleware. Knowledge of Credit Union operations and technology stack preferred. Proven experience may be acceptable in lieu of listed experience. Education: (1) A bachelor's degree in computer science, information technology, or engineering. (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree). A degree and formal technology certification are preferred. Proven experience may be acceptable in lieu of listed education. Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Leading, motivating, influencing, and training others. Outside contacts become important and fostering sound relationships with other entities (companies and individuals) becomes necessary and often requires the ability to influence and sell ideas or services to others. The ability to collaborate effectively with cross-functional team members is a must. Other Skills: Demonstrated strong analytical and problem-solving abilities to identify system bottlenecks, assess risks, and propose effective solutions. Must have excellent resource management, technical planning, and communication skills. Ability to discuss technical issues effectively with other technical professionals as well as non-technical leaders. Strong knowledge of IT service management principles, frameworks, and best practices. Ability to read, write, comprehend, and speak English clearly. Physical Requirements: This role requires sitting at a computer for most of the day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Work Environment: The position is based in-office in our Pensacola, FL market, operates primarily in an office setting, and routinely uses standard office equipment such as computers, printers, and phones. This position requires consistent presence in the office to effectively collaborate with team members and fulfill job responsibilities. It requires the ability to actively participate in conference calls and meetings with other Credit Union team members and vendors. The normal expected work schedule is Monday through Friday, 8:30a.m. to 5:00p.m. Occasional after-hours work or travel may be required to meet project deadlines or attend conferences, seminars, or client meetings. Must adhere to safety rules and regulations. This Job Description is not a complete statement of all duties and responsibilities comprising the position. Gulf Winds is an Equal Opportunity Employer. Drug Free Workplace.

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