PT Customer Service Leader

4 months ago

Portland, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 380593_external_USA-TN-Portland
Address: USA-TN-Portland-304 S Broadway St
Store Code: Store 01418 Front End (7223499)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Customer Service Leader

    2 weeks ago

    South Portland, United States Hannaford Supermarkets Full time

    Address: USA-ME-South Portland-415 Philbrook Ave Store Code: Store 08387 Front End (5151767) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...

  • Customer Service Representative

    3 weeks ago

    Portland, Maine, United States Hannaford Supermarkets Full time

    About the RoleAs a PT Sales Associate Cashier at Hannaford Supermarkets, you will be an integral part of our front-end team. Your primary responsibilities will include handling customer transactions, maintaining store appearance, and ensuring excellent customer service.

  • FT Customer Service Leader

    4 months ago

    South Portland, United States Hannaford Supermarkets Full time

    Address: USA-ME-South Portland-50 Cottage Road Store Code: Store 08279 Customer Service (7244754) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not...

  • Service Team Leader

    3 weeks ago

    Portland, Oregon, United States The Goodyear Tire & Rubber Company Full time

    OverviewThe Goodyear Tire & Rubber Company is a leading provider of tires and related products. We are seeking a Service Team Leader to join our team at one of our Commercial Tire & Service Centers.Salary: $60,000 - $80,000 per yearJob DescriptionWe are looking for an experienced Service Team Leader to manage the service department, including the team and...

  • Leader of Customer Experience

    7 days ago

    Portland, Oregon, United States Bonobos Full time

    About UsBonobos is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Our mission is to create confidence through style, quality, and value. As a Retail Sales Leader, you will play a key role in bringing this mission to life by delivering an exceptional customer experience. Job Description:You will be responsible for coaching...

  • Customer Service Representative- PT

    2 months ago

    Portland, United States Avis Budget Group Full time

    Customer Service Representative Pay: $17.50/hour Immediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise. What You’ll Do: This is an outdoor combination role,...

  • Strategic Customer Experience Leader

    3 weeks ago

    Portland, Oregon, United States Cambia Health Full time

    Cambia Health is a purpose-driven company built on trust and innovation. Our mission is to make healthcare easier and lives better.As a Strategic Customer Experience Leader at Cambia Health, you will be responsible for leading the development and implementation of strategies to enhance customer experience. You will work closely with cross-functional teams to...

  • Customer Service

    2 weeks ago

    Portland, United States Elite Full time

    Join Our Dynamic and Energetic Customer Service Team!About Us:We are a rapidly growing company seeking enthusiastic and driven individuals to join our vibrant Customer Service team. As part of our exceptional team of young professionals, you will have the opportunity to grow professionally while enjoying financial rewards and advancement opportunities based...

  • Customer Service

    2 weeks ago

    Portland, United States Elite Full time

    Join Our Dynamic and Energetic Customer Service Team!About Us:We are a rapidly growing company seeking enthusiastic and driven individuals to join our vibrant Customer Service team. As part of our exceptional team of young professionals, you will have the opportunity to grow professionally while enjoying financial rewards and advancement opportunities based...

  • Customer Service Representative

    2 months ago

    Portland, United States Providence Health & Service Full time

    Job DescriptionSenior Customer Service Representative- HME Access- Portland, OregonSchedule: Full Time, Day Shift, M-F (8:00am to 5:00pm) The Associate Customer Service Representative is the primary point for all Home Services Business Office and HME Access Services staff to refer patient insurance change requests. The position's primary responsibility is to...

  • Outpatient Physical Therapist

    6 days ago

    Portland, Maine, United States Saco Bay PT Full time

    OverviewSaco Bay PT is a leading provider of outpatient physical therapy services in Portland, ME.We are seeking a dedicated and skilled Full-Time Physical Therapist to join our team.New graduates are encouraged to apply for this rewarding opportunity.This position comes with a competitive salary up to $100k, commensurate with experience.

  • Physical Therapist-Outpatient Orthopedics

    5 months ago

    Portland, United States Saco Bay PT Full time

    Overview Saco Bay PT is seeking a Full-Time outpatient Physical Therapist in Portland, ME New grads are encouraged to apply-excellent mentorship! Sign on Bonus eligible up to $10k! Ask me about our student debt program! At Saco Bay PT, every physical therapist's journey becomes a testament to excellence, innovation, and life-changing patient care. We are...

  • Customer Service Representative

    6 days ago

    Portland, Oregon, United States Elite Services Full time

    Job OverviewWe are seeking an exceptional Customer Service Representative to join our vibrant team at Elite Services. This is a fantastic opportunity for a driven individual to grow professionally while enjoying competitive compensation and advancement opportunities based on performance.As part of our dynamic team, you will have the chance to support...

  • Medical Services Leader

    14 hours ago

    Portland, Oregon, United States Wii Care Behavioral Health Clinic Full time

    Lead Our Clinical TeamAs a Medical Services Leader, you will play a pivotal role in shaping the future of behavioral healthcare at WiiCare. You will oversee clinical operations, develop strategies to improve patient outcomes, and foster a culture of excellence within our team.This role requires a strong vision for clinical excellence, effective communication...

  • PT Customer Service Associate

    3 months ago

    South Portland, United States Hannaford Supermarkets Full time

    Hannaford - USA-ME-South Portland-50 Cottage Road [Grocery Clerk / Cart Attendant] As a Customer Service Associate at Hannaford, you'll: Greet all customers and provide them with prompt courteous service and assistance; Bag or package merchandise according to established company policies and procedures; Gather shopping carts and take them to designated areas...

  • Hybrid Customer Service Representative

    1 month ago

    Portland, United States TEKsystems Full time

    Job DescriptionJob DescriptionCurrently seeking a Customer Service Representative to join the team at a logistics company in Beaverton, OR. Job Description:Answer inbound calls from customers. Develop strong relationships with customers and ensures timely payments.Manage customer accounts, receiving and accurately posting payments.Collect payments from...

  • PT Customer Service Associate

    3 months ago

    South Portland, United States Hannaford Supermarkets Full time

    Address: USA-ME-South Portland-50 Cottage Road Store Code: Store 08279 Customer Service (7244754) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not...

  • Tax Advisory Expert

    3 weeks ago

    Portland, United States PT&C Group LLC Full time

    Job Title: Tax Advisory ExpertAbout PT&C Group LLC:We are a rapidly growing professional services firm providing tax, accounting, assurance, IT consulting, and wealth management services to small and medium-sized businesses and their owners.What We Offer:Competitive compensation package including $90,000 - $110,000 annual salary, ongoing informal and formal...

  • Customer Service Representative

    4 months ago

    Portland, United States Speedy Glass Full time

    For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our community through in-shop and mobile auto glass repairs that are unsurpassed for quality and safety. We pride ourselves on creating a...

  • Customer Service Lead

    7 days ago

    South Portland, Maine, United States Burlington Full time

    Role OverviewThe Part-Time Customer Service Lead will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. This role requires a strong leader who can model company core values and deliver a consistently great experience to all customers.