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Sales & Customer Service Associate

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Mill Creek, United States Massage Envy Franchising, LLC Full time

Overview Do you love helping others? The Massage Envy brand is the leader in accessible massage and skin care. As a front desk sales & customer service associate at our Mill Creek franchised location you'll join a team that is passionate about helping people feel their best, and you will have a meaningful role to play as you: Help clients understand the benefits of regular massage, skin care and stretch Establish relationships with members and guests to grow and retain a client base Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive. What We'll Accomplish Together As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes: Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations Driving member retention through outreach via phone and email to current members Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members What it Takes to Succeed We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are: Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing) Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent Experts in customer service who make everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience Fast on your feet with the ability to think critically, juggle multiple tasks, and set priorities Great teammates who can work well with others in a fun and fast-paced environment Supporters of total body care with a general knowledge of massage and skin care services Safety is first in our health care setting so everyone wears a mask on premises. All associates are fully vaccinated or have a pre-approved exemption What We Offer The Company pays an hourly wage range of $18.00 to $23.00 per hour based on skills, experience, schedule availability, and company culture alignment. Hiring at the maximum of the range is not typical to allow for future and continued compensation growth. In addition to your hourly rate, the following benefits are offered for part-time, regular employees: Group medical, dental & health insurance for full-time employees as elected after 60 days of employment & averaging 25+ service hours per week Paid Time-Off accrual at 1 hour for every 40 hours worked for all employees Flexible Spending Account (averaging 25+ service hours per week) 401K Plan for all employees Employee monthly discount for monthly massage, skincare, or stretch session for all employees Product discounts for all employees If you're ready to put your amazing customer service skills to work to help people feel their best, apply today #J-18808-Ljbffr