Sales Manager
1 month ago
Graduate Hotels® is seeking a Sales Manager to join Graduate Auburnand its brilliant team of hospitality enthusiasts.
Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F B and community-focused events, we create hotels worthy of their communities.
We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.
Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership.
JOB DUTIES AND RESPONSIBILITIES
- Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
- Manage business travel accounts to maximize business potential
- Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
- Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system
- Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business
- Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
- Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS
- Details BEOs with client for groups with meeting space and distributes with appropriate staff.
- Conduct pre- and post-conference meetings when it is agreeable with the client
- Attends property specific receptions to generate leads and interact with customers
- Organize and execute local area blitzes
- Implement special promotions relating to sales segment
- Establishes relationships with local businesses and organizations and is an active member in local industry associations
- Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes
- Consistently meet or exceed sales goals including predetermined revenue and sales activity
- Other duties as assigned
EDUCATION AND EXPERIENCE
- High School Diploma/GED. Bachelor's Degree preferred
- Prior sales experience preferred
- Strong analytical skills relative to impact on hotel revenues
- Ability to communicate effectively verbally and in writing
- Strong understanding of revenue management principles
- Ability to use reservation and revenue management systems to develop pricing and sales recommendations
- Experience with Delphi.fdc preferred
About Graduate Hotels®
Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com.
*Graduate Hotels is an Equal Opportunity Employer.
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