Front Desk Agent

1 week ago

Park City, United States Marriott Vacations Worldwide Full time

Hourly Rate: $21.85

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

  • *Benefit Eligibility will vary by position


S ite Specific Perks

  • Seasonal Retention Bonuses

  • Gold Pass usage (good for any resort in Utah, up to once a week and two passes)

  • Ski in/Ski out Work Access in Winter, Best trails in Summer for Hiking

  • Free ski rentals through Slopeside Sports

  • 20% off food at Legacy Lodge

  • Monthly associate recognition and reward programs

  • Department celebrations

  • Associate Appreciation Week


As a Guest Services Agent , a typical day will include:

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.?

  • Answers telephone calls and routes calls to the proper department as applicable.???

  • May be asked to assist with bellman and runner duties depending on facility or location.


Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Always follow company policies and safety procedures.


To Become a Guest Services Agent at MVW:

  • Available to work various shifts, holidays, and both weekend days.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to25lbs without assistance.

  • Position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements.?

  • Specific job duties may differ by property, size of team, or facility.


Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

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