Information Technology Support Specialist
3 weeks ago
Company Description
Topicz is a family-operated distributor of full line convenience store goods located in
Cincinnati, Ohio. Be a part of a team that brings the best to everything we touch to provide excellence through innovative service.
Role Description
This is a full-time on-site role for an Information Technology Support Specialist located
in Cincinnati, Ohio. The Information Technology Support Specialist will be responsible for managing, implementing, and maintaining an organization's computer systems and networks and providing
direct customer support.
IT Support Specialist Job Responsibilities:
Provide PC laptop and desktop support to end-users
Offer remote support through VPN connections
Install, configure and troubleshoot network printers
Manage network infrastructure components
Manage Microsoft Office/Office 365 applications and issues
Administer and maintain Active Directory services
Support VMware virtualization technologies
Configure and troubleshoot Cisco Meraki devices
Manage DHCP and DNS services
Troubleshoot Ethernet, TCP/IP, FTP and other networking protocols
Provide support for Adobe Acrobat applications
Support RF devices and wireless technologies
Provide telephone support
Maintain confidentiality standards
Any other relevant duties as assigned
IT Support Specialist Job Requirements:
3+ years of IT experience
Familiarity with Cisco, IBMi(AS400)
Understanding of RF devices and wireless technology
Excellent problem-solving and critical thinking skills
Effective communication skills, including speaking, writing and active listening
Superb interpersonal skills
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