Director of Operational Oversight

2 weeks ago

Fort Mill, United States London Stock Exchange Full time

The Director of Operational Oversight at FTSE Russell is a key leadership role within the Policy and Governance team reporting to the Global Head of Policy and Governance.

The role has an overarching responsibility for the day-to-day management and strategic direction of the Operational Oversight team. In this role you will be responsible for leading, developing and mentoring the Operational Oversight and Incident Oversight teams with responsibility for oversight of Incidents, Complaints, Operational Resilience and the development of policies and procedures aligned with regulatory requirements within the FTSE Russell business.

As the Director of Operational Oversight, you will manage a group of managers and associates and play a leading role in the improvement of the operational resilience and risk reduction of the index business.

Key responsibilities of the role:

  • Instill a culture of strengthening operational resilience, improving risk management and providing good client experience across the team.
  • Responsible for the Operational Oversight for the index business through the FTSE Russel governance framework.
  • Chair FTSE Russell Operations Committee and respective Service Review Boards
  • Drive adherence to and compliance with LSEG policies.
  • Establish yearly goals and benchmarks for team members, support progress to objectives, fostering employee career and skill development.
  • Work with colleagues across FTSE Russell and Group functions including Internal Audit, Compliance, Legal and Risk to progress incident management and client complaint reduction initiatives.
  • Responsible for reviewing (changes to) operational resilience-, incident- and complaints processes and procedures.
  • Apply client focus to Incident and Complaint trends ensuring enhancements are aligned with the expected FTSE Russell Client Experience.
  • Actively engage with client-facing teams to understand client concerns and complaints.
  • Represent the Policy and Governance team in due diligence meetings as required.
  • Represent the Policy and Governance team in engagement with relevant regulators as required.
  • Lead in the presentation of the incident and clients' complaints analysis to Governance Forums within FTSE Russell.
  • Lead projects, as required, to support FTSE Russell's regulatory compliance.
Key Behaviours and skills required to be successful in the role:
  • Experience in the financial industry in general and the index industry in specific is essential.
  • Experience working in a regulated environment.
  • Experience with managing teams.
  • Highly organized, process oriented and results driven mindset.
  • Global role requiring excellent personal and communication skills to influence a wide variety of stakeholders.
  • Experience working in a high-pressured and time-sensitive environment.


About LSEG

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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