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Renewal Specialist

2 months ago

Charleston, United States Brookfield Properties Full time

Location

Charleston - 997 Morrison Drive, Suite 402

Business

We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve

Job Description

Primary Responsibilities: The Renewal Specialist is primarily responsible for negotiating and closing lease renewals with current residents in the assigned Market. This position provides superior customer service to residents during the leasing renewal process and is responsible for maintaining renewal-related metrics as assigned by the Renewal Manager. Review all documents pertaining to lease renewal process for accuracy before executing into property management system. The Renewal Specialist will focus on increase occupancy retention rate to maintain resident occupancy and retention goals.

Skills & Competencies:

+ Associate degree in Business , preferred or equivalent work experience

+ 2 years experience in multi-family or single-family rental,

+ Section 8 experience, preferred

+ Leasing / Renewals experience, preferred

+ Knowledge of fair housing and local real estate laws, where applicable.

+ Intermediate knowledge of Word, Excel , and PowerPoint; advanced preferred

+ Working knowledge of MRI, Yardi, and/or Onesite

+ Fair Housing certification and SC Real Estate License

+ Demonstrated strong written and verbal communication skills

+ Demonstrated customer service skills in fast-paced environment

+ Detail-oriented , with the ability to produce high-quality work in a deadline-oriented environment and an ability to multi- task

+ Ability to prove critical thinking and problem-solving concepts

+ Ability to thrive in a high volume, data entry , and processing work environment, where applicable

+ Experience working in a work schedule environment, including in-office operations , weekends , and holidays, based on business needs .

+ Reliable transportation to meet the schedule work environment

Essential Job Functions:

+ Process lease renewals for all Maymont homes by following our renewal policy and increasing occupancy retention rate

+ Ensure all lease renewal paperwork is complete & correct before uploading into the property management system and send Renewal Manager email to accept renewal.

+ Effectively communicates the lease renewal process, month to month, and lease renewal status with current residents.

+ Strong understanding of Maymont lease agreements and can accurately explain them to existing residents in a user- friendly manner.

+ Follow up with residents regarding renewals/move out documents.

+ Track paperwork and policy errors for continued analytics.

+ Spot-check personal completed work for accuracy.

+ Execute renewal leases through DocuSign.

+ Builds rapport with current residents and manages all communication flow related to lease renewals.

+ Meets and/or exceeds daily, weekly, and monthly renewal performance and measures

+ Understands customer needs and requirements.

+ Outbound contact to residents during a renewal to discuss their offer and walk-thru signing a renewal lease.

+ Adhere to all local, state, and federal laws, including all laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other applicable laws pertaining to property management or residential leasing.

+ Resident Lease Termination/Accepting Notices to Vacate from residents to include processing lease status changes (MTM/NTV)

+ Understanding the reasons for resident move-out and how the company can respond to curb potential negative occupancy trends.

+ Provides Support to the Renewal Administrative Assistant.

+ Follow up with resident regarding renewing.

+ Conduct yourself courteously and professionally at all times .

+ Other duties, as assigned by supervisor or leadership team.

Key Metrics & Responsibilities

+ Able to obtain 80% retention rate on assigned expirations

+ Answer at least 55% of incoming call volume.

+ Lease Renewal processing volume and speed

+ Lease Renewal accuracy

+ 24 48 hours response time from assignment

+ Retention Rate 75%

+ Rent Growth 6%

+ Occupancy 95%

+ Monthly audits based on metrics to meet 95% or more with Renewal Manager

Why work for Maymont Homes ??

Our Mission We Positively Impact the Lives in the Communities We Serve. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work

Outstanding benefits package our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT

At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1000 properties and 380 million square feet of real estate across the globe. Its a feat that wouldnt be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings dont simply meet the needs of our tenants, residents, and communities but exceed them, every day.