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Business Solutions Analyst

2 months ago


Meriden, United States Servbank Full time

Job Description

Job Description Description: The Business Solutions Analyst’s primary function is to objectively look at processes that have outlived their life cycle, identify process gaps that institutionalize inefficiency, while monitoring, testing, providing reporting where necessary, and implementing enhancements from beginning to end. The position will have authority to work across teams, departments and provide information to management that will include various ways to create efficiency, in order to automate and speed up business processes. All employees of Servbank are expected to provide quality customer service and maintain high ethical standards when serving our clients.

About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Duties and Responsibilities Liaison and owner between lines of business and IT to drive projects forward Hold regular meetings to provide status update to management Single point of contact for lines of business and IT regarding any technology enhancements and questions Coordinate with training, job coaches, lines of business for UAT for technology request completions Prepare ad hoc reports as required. Monitor and accurately report for Default Reporting (FHA, FNMA, FHLMC, VA and USDA) Elicits, captures, analyzes, refines, articulates and documents business requirements, user stories and acceptance criteria and software documentation across teams and departments via approved processes. Analyzes, refines, articulates and documents business technology requirements, user stories, acceptance criteria and software documentation and deliver to IT formally via approved processes. Working collaboratively with business and subject matter experts to map and document current and future processes, testing and monitoring, from end to end. Identify failure points and integration opportunities across business lines and functional areas to improve service consistency, quality, and consumer/client experience/process improvement opportunities. Translate, document, and execute business requests for data reporting, analysis, and visualization projects Requirements:

Education: Bachelor’s Degree in a business-related field or a combination of education and required minimum of four (4) years’ experience in default servicing Experience: 4+ years of experience in one or a combination of the following: project management, process improvement, data analytics, or

modeling/visualization 2+ years of experience eliciting, analyzing and documenting requirements from stakeholders 2+ years of experience reading/writing SQL Queries Required Computer and Software Competencies: Ability to understand complex Excel formulas and make modifications as reporting needs change Strong experience with MSP mortgage servicing system and mortgage terminology. Ability to read SQL queries using SQL Server Experience with reading and writing Visual Basic Macros to streamline ad-hoc reporting is preferred Skills: Ability to manage and drive change in a fast-paced environment. Strong understanding of the mortgage servicing process and industry. Must be able to communicate technical ideas effectively. Excellent verbal and written communication skills. EEO Statement: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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