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Customer Service Representative
2 months ago
JOB TITLE: Customer Service Treasury Management, Loan, and DDA Products
JOB ID: 65047
DURATION: 12 months
HOURS: 8-5
LOCATION: 1101 W. Washington St, Tempe, AZ 85281 | Hybrid in office Tues-Thurs
The Customer Service Banker is the primary contact for banking customers utilizing Treasury Management, depository and loan services. Maintains and expands the relationship with customers by providing overall customer support services. Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship. Identifies products and services that meet customer' needs. Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures. Ability to support customers in navigating Treasury Management products inclusive of all on-line platforms.
Basic Qualifications:
- Associate degree, or equivalent work experience
- Three to five years of experience in financial services industry
Duties and Responsibilities Include:
Service customers phone and email inquiries. Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse. Assist customers with their deposit and loan questions. Maintain appropriate technical understanding of bank systems. Regularly attend trainings to support/expend knowledge base.Preferred Skills/Experience:
- Excellent verbal, written, and interpersonal communication skills
- Outstanding customer service and problem resolution skills
- Proficient computer skills, especially Microsoft office applications
- Experience with department-specific systems
- Advanced knowledge of departmental and bank products and services
Technical support and/or co-browse skills Preferred understanding of digital capabilities with experience in Information Technology environment Knowledge of Treasury Management Products/Services with preferred experience with GTM and OperationsPlease see below to help guide you on your questions.- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit
here . Should you have any questions/concerns, please contact our HR Department via our secure website .California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website
here .Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,
please contact our HR Department .Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
