Senior Technical Solutions Engineer

Overview RegScale is a continuous controls monitoring (CCM) platform purpose-built to deliver fast and efficient GRC outcomes. We help organizations bridge security, risk, and compliance through controls lifecycle management. This role is for a Senior Technical Solutions Engineer who will serve as the technical expert in customer engagements with a laser focus on driving platform adoption and delivering measurable customer outcomes. The position is fully remote with an option of being based in our Boston, Knoxville, or DC area offices. The role must be a US Citizen and is subject to a background check and unannounced drug testing requirements. Up to 25% travel to customer sites is anticipated. RegScale offers a generous compensation package with competitive OTE and stock options to attract talented individuals focused on delighting customers. Key Responsibilities Provide comprehensive post-sales onboarding assistance, ensuring customers reach full production readiness and achieve long-term adoption. This includes assisting customers and partners with deploying RegScale across environments such as Docker and Kubernetes. Participate in solution workshops with customers to identify key requirements and objectives and help shape prescriptive technical strategies to address their needs. Develop Python scripts to load customer data and integrate RegScale with external commercial tools and platforms. Create, maintain, and document product integration scripts to support ongoing platform extensibility and customer use cases. Develop technical solutions and demonstrate the RegScale platform in both customer engagements and sales support scenarios. Deliver customer training to support successful platform adoption and ongoing user enablement. Capture and communicate customer technical requirements to the Product team to inform future enhancements, while actively supporting product development by piloting and testing new features. Enable the Customer Success team by creating technical trainings for customers that include product demonstrations, example code, and hands-on exercises. Collaborate with the Customer Success team to support existing customers by increasing platform utilization and identifying expansion opportunities. Provide responsive technical support to customers, helping troubleshoot issues and guide resolution. Required Skills Proficiency in scripting languages such as Python or Bash, with experience in at least one additional programming language (e.g., C#, Angular, SQL, Typescript, Java, JavaScript, etc.). Experience with data manipulation of both structured and unstructured data, including data exchange, transformation, and developing REST APIs and custom scripts. Hands-on experience accessing and integrating with commercial software platforms via documented APIs. Familiarity with Python-based frameworks, with bonus points for experience using Django and/or Flask, and Celery task queues in real-world integration or automation scenarios. Strong problem-solving skills with the ability to think creatively and troubleshoot complex technical challenges across customer environments. Education/Training, Qualifications, And Certifications Bachelors degree in Computer Science, Engineering, or a related technical field and 10+ years of relevant experience, or a Masters degree and 7+ years of experience. Demonstrated success operating as part of a high-performing, cross-functional team in a technical services or solutions engineering capacity. Proven experience in an enterprise software or B2B SaaS company, ideally in the cybersecurity or GRC space. Strong troubleshooting and diagnostic skills, with the ability to resolve complex customer issues and communicate solutions effectively. Passion for solving customer problems and driving long-term value through adoption, enablement, and relationship-building. U.S. Citizenship required. Position is subject to background checks and unannounced drug testing. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Computer and Network Security #J-18808-Ljbffr