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manager - banquet sales

3 months ago

Rockford, Illinois, United States Hard Rock Hotel and Casino Full time
Overview

POSITION SUMMARY:

Under the direction of the Director - Entertainment & Banquets, the Manager of Banquets manages all operational aspects of meetings and events for the property and directs the overall execution, including all related management functions to ensure a positive guest experience; acts as a key leader and example to the department, ensures accurate record keeping, prepares, reviews, and analyzes reports.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
  • Organize and execute booked meetings and events in all event space, manage decor for the property and guests, both internal and external.
  • Lead the Banquet team, ensure that all payroll, schedules, and reports are completed in a timely manner.
  • Leads by example, creating an environment focused on hospitality, service, and product quality.
  • Hires and discharges employees according to established personnel policies and procedures, ensuring the appropriate staffing levels are consistently met.
  • Implements and conducts training classes and evaluation programs.
  • Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc.
  • Conducts monthly staff meetings, as well as attends Banquet Event Order Meetings, F & B Meetings and Pre-Convention Meetings.
  • Ensures guest service according to established standard of quality.
  • Implements inventory and ordering processes monthly, keeps departmental labor cost on an acceptable level.
  • Responsible for scheduling to ensure maximum coverage to the department, planning, timing and supervision of all details for successful banquet functions.
  • Prepare and instruct Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through.
  • Continuously maintain visibility to Team Members and guests while checking on events to ensure that all is running smoothly and as expected.
  • Order supplies, linens, uniforms, and outside purchases.
  • Prepare and adhere to monthly budget and monthly payroll forecast.
  • Advises staff of and adheres to established Hard Rock policies, food and beverage policies, labor regulations and liquor laws.
  • Promotes positive public/employee relations at all times.
  • Maintains a clean, safe, hazard-free work environment within area of responsibility.
  • Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.
  • Recommends to senior management operational enhancements that support initiatives and promote excellence.
  • Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Conducts personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values.
  • Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports, and team members as appropriate.
  • Responsible for cleaning and sanitizing work and public spaces.
  • Perform other duties as assigned .
NON-ESSENTIAL FUNCTIONS:
  1. Attend seminars when needed.
Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Requires a BS/BA degree in related field, and at least seven (7) years of management experience in the hospitality, entertainment, and/or food and beverage industry preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
  • Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board regulations.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
  • Proof of authorization/eligibility to work in the United States.
  • Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
  • Proficient in MS Office Computer applications.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
  • Prior experience opening new properties/outlets strongly preferred.
Additional Details

KNOWLEDGE OF:
  • Pertinent federal, state, and local laws, codes, and regulations.
  • Management of a high-volume restaurant, bar, or similar business.
  • Standard safety and sanitation practices for food and beverage service.
  • Applicable computer systems.
  • Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
  • Service, service etiquette, and standard service practices for full-service restaurants.
  • Standard safety and sanitation practices for food and beverage service.
ABILITY TO:
  • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • Communicate clearly and concisely, both orally and in writing.
  • B e flexible to work varying shifts and time schedules as needed.
  • Deliver programs which create a service level of excellence for internal and external guests.
  • Select, supervise, train, and evaluate team
  • Participate in the development and administration of goals, objectives, and
  • Interpret and explain policies and
  • Communicate effectively with all levels of team members and outside contacts.
  • Review and comprehend all necessary documentation.
  • Act professionally with a constantly changing internal and external environment.
  • Monitor and control cash flow and security of assets.
  • Link scheduling to customer flow.
  • Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.
Age Requirements

21+