![EchoPark Automotive](https://media.trabajo.org/img/noimg.jpg)
Guest Loyalty Specialist
2 months ago
Guest Loyalty Specialist in Duluth, GA at EchoPark Automotive
Job Type:
Other
Experience:
Associate
Job Description
EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our store in Duluth, GA.
The EchoPark Guest Loyalty Specialist in Duluth, GA manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews.
What You'll Do:
Ensure the guest’s happiness and their likelihood to recommend EchoPark to others.
At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs
Answer and return all guest phone calls and emails in a timely, friendly manner
Communicate with sales and recon departments
Schedule appointments
Liaise with Recon to ensure timely completion and with guests to provide updated information and expectations
Ensure repairs have met company standards and guest expectations
Resolve conflicts for guests in a manner that builds and promotes the EchoPark brand
Monitor and respond to all NPS and online guest reviews for a given store
Positive reviews – respond to, and thank, the guest
Negative reviews – research the scenario (guest history, vehicle, Experience Guide, etc.) and prepare a response to the review.
Work to create an outstanding culture of communication with the guest and team
What We're Looking For:
Commitment to guest happiness
Excellent written and verbal communication skills (email, web, phone, in-person)
Strong, creative problem-solving skills
Be transparent
Willingness to learn
Take ownership
Celebrate small successes
Take the high road
What We Offer:
Health, Dental and Vision Insurance
401k with 4% company match
Paid vacation
Access to leadership and personal development programs
#J-18808-Ljbffr
-
Guest Loyalty Specialist
2 months ago
Duluth, United States Sonic Automotive Full timeGuest Loyalty Specialist in Duluth, GA at EchoPark Automotive Job Type: Other Experience: Associate About EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to...
-
Automotive Accounting Specialist
4 weeks ago
Duluth, United States EchoPark Automotive Full timeAutomotive Accounting Specialist in Duluth, GA at EchoPark Automotive Job Type: Accounting/Auditing Experience: Mid-Senior Level About EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share...
-
Mobile Specialist
1 month ago
Duluth, United States DSI Systems Full timeJoin Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the...
-
Automotive Parts Specialist
3 weeks ago
Duluth, United States EchoPark Automotive Full timeAutomotive Parts Specialist in Duluth, GA at EchoPark Automotive Job Type: Production Experience: Associate About EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our...
-
Mobile Specialist
4 weeks ago
Duluth, United States DSI Systems Full timeJoin Our Team!At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity...
-
DSS Specialist
4 weeks ago
Duluth, United States Lhmauto Full timeDSS Specialist - Collect -Accounts Receivable 4365 River Green Pkwy, Duluth, GA 30096, USA Req #1437 Tuesday, February 13, 2024 About Asbury Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative...
-
Automotive Parts Specialist
3 weeks ago
Duluth, United States Sonic Automotive Full timeAutomotive Parts Specialist in Duluth, GA at EchoPark Automotive Job Type: Production Experience: Associate About EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our...
-
Mobile Specialist
1 month ago
Duluth, United States DSI Systems Full timeJob DescriptionJob DescriptionJoin Our Team!At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work...
-
Mobile Specialist
4 days ago
Duluth, United States DSI Systems Full timeJob DescriptionJob DescriptionJoin Our Team!At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work...
-
Mobile Specialist
2 weeks ago
Duluth, United States DSI Systems Full timeJob DescriptionJob DescriptionJoin Our Team!At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work...
-
Mobile Specialist
6 days ago
Duluth, United States DSI Systems Full timeJoin Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the...
-
Community Development Specialist
1 week ago
Duluth, United States Georgia United Credit Union Full timeDescription Assists in planning the annual Community Development budget and calendar of activities for local markets. Responsible for monitoring and logging expenditures, donation activity, donor communications, and reporting for both Georgia United and GUCU Foundation. Coordinates tracking tools to evaluate and measure internal and external Foundation...
-
Host / Hostess
4 days ago
Duluth, United States Old Chicago Pizza and Taproom Full timeJob DescriptionJob DescriptionNOW HIRING / IMMEDIATELY HIRING:HOSTS / HOSTESSES Part-time or full-time hours at a highly competitive rate of pay.Comprehensive benefits program offered to all team members – including medical, dental, vision, life and disability insurance plus voluntary benefits.Flexible scheduling to accommodate school, life and...
-
Host / Hostess
3 months ago
Duluth, United States Old Chicago Pizza and Taproom Full timeJob DescriptionJob DescriptionNOW HIRING / IMMEDIATELY HIRING:HOSTS / HOSTESSES Part-time or full-time hours at a highly competitive rate of pay.Comprehensive benefits program offered to all team members – including medical, dental, vision, life and disability insurance plus voluntary benefits.Flexible scheduling to accommodate school, life and...
-
Hotel Front Desk Agent
1 week ago
Duluth, United States AmericInn by Wyndham Duluth South Full timeJob DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...
-
Server
3 months ago
Duluth, United States Old Chicago Pizza and Taproom Full timeJob DescriptionJob DescriptionNOW HIRING / IMMEDIATELY HIRING:SERVERS / WAITERSPart-time or full-time hours at a highly competitive rate of pay.Comprehensive benefits program offered to all team members – including medical, dental, vision, life and disability insurance plus voluntary benefits.Flexible scheduling to accommodate school, life and...
-
Server
4 days ago
Duluth, United States Old Chicago Pizza and Taproom Full timeJob DescriptionJob DescriptionNOW HIRING / IMMEDIATELY HIRING:SERVERS / WAITERSPart-time or full-time hours at a highly competitive rate of pay.Comprehensive benefits program offered to all team members – including medical, dental, vision, life and disability insurance plus voluntary benefits.Flexible scheduling to accommodate school, life and...
-
Donor Specialist
3 months ago
Duluth, United States Goodwill of North Georgia Full timeJoin our teamAt Goodwill of North Georgia, we make a positive impact on our community by using donations and sales from our 100+ locations to help local job seekers find meaningful work. Simply said, we put people to work. Join our team and work for an organization that will help you grow personally and professionally while giving you the satisfaction of...
-
Activities Leader
3 weeks ago
Duluth, Minnesota, United States teamworkonline Full timeTPC Sugarloaf offers 27 holes of private golf designed by Greg Norman located within the gated community of Sugarloaf Country Club in Duluth, Georgia. TPC Sugarloaf's featured 18 holes, The Stables and The Meadows, are accented by tree-lined Zoysia fairways, Bermuda grass greens, streams, lakes, and hills. TPC Sugarloaf also features The Pines course, a...
-
Activities Leader
4 weeks ago
Duluth, United States teamworkonline Full timeTPC Sugarloaf offers 27 holes of private golf designed by Greg Norman located within the gated community of Sugarloaf Country Club in Duluth, Georgia. TPC Sugarloafâs featured 18 holes, The Stables and The Meadows, are accented by tree-lined Zoysia fairways, Bermuda grass greens, streams, lakes, and hills. TPC Sugarloaf also features The Pines course, a...