Guest Support Specialist FT Mens House

1 month ago

Toledo, United States The Center for Nonprofit Resources Full time

**Job Title:** Guest Support Specialist **Rev. Date:** 11/09/21 **Location:** ALL CSMM Locations **FLSA:** Hourly Non-exempt **Purpose:** The Guest Support Specialist promotes wholeness in a persons life by provision of emergency and supportive services that eradicate poverty and homelessness, enhances the quality of life, and provides a buffer against adverse life events. The function of this role is to deliver quality social support services; spiritual, emotional, instrumental, informational, and fellowship- tangible or intangible, conduct admission and intake, safety multi-support team meetings, and ensuring appropriate acuity level needs are being met.

All staff members at Cherry Street perform their job duties in the context of the Gospel of Jesus Christ. It is our express purpose to minister to individuals (e.g., staff, volunteers, donors, guests) through the practical discipleship steps of eliminating poverties of spirit, soul and body.

**Essential Functions:** Responsible for engaging and providing generous hospitality for all guests who are seeking services at Cherry Street Mission

Conduct admission and intake, screening tool, and provide referrals to Ready for Life Program, High Acuity Program, or any other applicable program and service tracks

Assist Community Resource Navigators and/or community partners in contacting difficult to reach Guests and ensuring streamline communication

Responsible for entering information and documentation into software in an accurate and timely manner

Responsible for answering incoming calls related to Guest Services and Programs

Monitor building safety and flow (entering/ exiting)

Conduct crisis intervention and debriefing when necessary, including but not limited to verbal de-escalation

Responsible for Guest Residential check-in process, if assigned to shelters

Encourage Guests in their personal goals and acknowledging milestones

Greet and provide direction to volunteer teams, donors, community service providers, etc.

Seek to advance the skill set needed by attending internal and external training opportunities and attending all mandatory staff meetings

Perform accurate risk assessment and implement harm reduction techniques (e.g., mindful of person and others safety, reporting security breaches)

Maintain professional, moral, and ethical boundaries (e.g., confidentiality, respect of differences, concise and honest documentation, etc.)

Responsible for upholding all standard operating procedures (SOPs); ability to read, understand, and adhere to all written policies and procedures

Responsible for incident reporting and responding to emergencies accordingly

Identify facility issues and submit proper and timely work requests

Provide Christ-centered guidance and model a life of wholeness by engaging with faith community, maintaining an active worship and prayer life, and leading with Christ-like behavior and conduct

Supports organization by upholding mission, vision, and values of Cherry Street Mission Ministries in behavior and speech

Responsible for working in collaboration with Residential Support Specialist to ensure building needs are met, if assigned to shelters

**Qualifications**

*Essential Functions may be revised upon management discretion

**Education and Experience** High School Diploma or equivalent required Experience in mental health field, shelter care, or similar preferred

**Knowledge, Skills, and Abilities** Exhibits flexibility, open-mindedness, and positive adaption to change

Exhibits excellent customer service, hospitality, and professionalism

Ability to work with people from diverse backgrounds (socio-economic, cultural, etc.)

Knowledgeable of community resources and displays ability to collaborate well with external agencies and partners

Apply problem solving skills that lead to barrier reduction

Model and teach healthy coping skills and other growth opportunities

Respects individuals rights with the ability to encourage and honor self-determination

Excellent written and verbal communication, including active listening skills

Displays patience, compassion, kindness, honesty, tact, and integrity

Responds positively to feedback with willingness to improve (coachable)

Honors dignity and worth of all people

Provide non-judgmental care for all

**Licenses, Certificates, and Other Requirements** Drivers License Required Mental Health First Aid Certified or completed within the first year of employment

Suicide Prevention Training or completed within the first year of employment

Trauma- Informed Care Training or completed within the first year of employment

CSMM Discipleship Training

*As a condition of employment, each team member is required to agree to the Cherry Street Mission Ministries Statement of Faith.

**Work Environment:** Exposure to (F Frequent; O Occasional; R Rare; N Never) :

R Fumes O Humidity N Electrical Hazards N Dust N Mechanical Hazards N Burn Hazards N Loud Noise R Biological Hazards N Sharp objects N Vibration N Chemical Hazards N Fall Hazards N Confined Spaces N Height Hazards N Overhead Hazards

Equipment/Personal Protective Equipment Used None Physical Demands (F Frequent; O Occasional; R Rare; N Never)

F Stand F Handle/Feel (using fingers) O Grasp F Walk N Crouch/Kneel/Stoop/Crawl N Climb O Sit F Talk N Balance F See/Detect F Hear/Listen O Bend R Push/Pull N Apply repetitive motion O Reach

Lifting Requirements

? Sedentary work Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

? Light work Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

? Medium work Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

? Heavy work Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

? Very heavy work Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force constantly to move objects.

**Signatures**

**This job description has been approved by:**

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