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ServiceNow ITSM Developer
2 weeks ago
This position is responsible for implementing ITOM & CMDB requirements for a new ServiceNow implementation.
Support the design, development, testing and implementation of automated processes and workflows for ITOM applications: Discovery, Service Mapping, Event Management, Operational Intelligence, and Cloud Management
utomate processes and workflows for gathering, populating, and maintaining CMDB dat
Configure and maintain the ServiceNow Discovery MID servers, patterns, sensors, probes, Discovery IP ranges and schedules
Experience with implementation across multiple environments such as Windows, UNIX, and SNMP devices.
Configure integrations with other data sources and Cloud Discovery, and how discovery and integrations populate the CMDB
Identify, configure, troubleshoot, test, and resolve issues
Interface with customer team members to capture business requirements and translate them into appropriate technical solutions
Support of Service Mapping efforts through scripting and discovery
Support CSDM efforts
Configure ITOM dashboards
Create requested client reports
Bachelors degree or equivalent (4-years) in Computer Science, Engineering, or related field.
Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4
Experience in Agile SCRUM methodology
4+ years of development experience on ServiceNow platform with expertise on ITOM
4+ years of practical experience and shown success with the design and build of ServiceNow Service Mapping
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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