OCM Consultant

2 weeks ago

Irvine, California, United States TATA Consulting Services (USA) Full time

Role:
OCM Consultant

  • Develop and implement comprehensive change management strategies and plans to support the successful adoption of ServiceNow within the organization.
  • Create user guides, how-to videos, technical documents, and other support materials in various formats (e.g., PDF, short videos) to facilitate user training and support.
  • Coordinate with technical teams to ensure the integration of ServiceNow with existing systems and processes, providing support materials and troubleshooting guides as needed.
  • Update and maintain documentation related to ServiceNow, including service request definitions (SRD), LeanIX setup, troubleshooting guides, and other technical documentation.
  • Collaborate with stakeholders to identify and prioritize documentation updates, including policies, procedures, asset inventory management, KSOX controls, and knowledge hub articles.
  • Develop and execute a branding plan for IT project communications related to ServiceNow, including building excitement for the platform and creating branded templates.
  • Develop and execute a communication plan to keep users informed about the project timeline, training requirements, and post-launch support.
  • Conduct stakeholder analysis to identify key stakeholders, their training needs, communication preferences, and potential detractors, enlisting ambassadors and subject matter experts (SMEs) for localized user support.
  • Assist in the development and implementation of project organizational change management (OCM) metrics to measure readiness, adoption rates, training effectiveness, and impact on productivity.
  • Conduct pre- and post-launch surveys to gather feedback and assess the success of the change management efforts.

Qualifications:

  • Bachelor's degree in business administration, Organizational Development, Change Management, or a related field. Master's degree preferred.
  • Proven experience (5+ years) in organizational change management, particularly in large-scale IT implementations, preferably with ServiceNow or similar ITSM platforms.
  • Strong project management skills with the ability to manage multiple priorities and stakeholders effectively.
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.
  • Experience in developing training materials, user guides, and support documentation in various formats.
  • Knowledge of change management methodologies, tools, and best practices.
  • Familiarity with ITIL practices and IT service management concepts.
  • Ability to analyze data and metrics to assess the effectiveness of change management initiatives and make recommendations for improvement.
  • Certification in change management (e.g., Prosci, ACMP) is desirable.
  • Experience working in a regulated environment (e.g., healthcare, finance) is a plus.

  • OCM Consultant

    4 weeks ago

    Irvine, United States TATA Consulting Services (USA) Full time

    Role: OCM Consultant 1. Develop and implement comprehensive change management strategies and plans to support the successful adoption of ServiceNow within the organization. 2. Create user guides, how-to videos, technical documents, and other support materials in various formats (e.g., PDF, short videos) to facilitate user training and support. 3....

  • OCM Consultant

    4 weeks ago

    Irvine, United States Tata Consultancy Services Full time

    Role: OCM Consultant 1. Develop and implement comprehensive change management strategies and plans to support the successful adoption of ServiceNow within the organization. 2. Create user guides, how-to videos, technical documents, and other support materials in various formats (e.g., PDF, short videos) to facilitate user training and support. 3. Coordinate...