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Training Specialist

2 months ago

Springfield, United States Baystate Health Full time

**Summary:**

**Schedule** : Monday-Friday; 8 hours per day

**Location** : Travel between classrooms required (Franklin, Springfield, Noble, Wing, Holyoke)

**Qualifications** : Working knowledge of Cerner Invision, Experian ECare Next, Intro to Insurance, Payor knowledge, Cerner Millennium (preferred)

The incumbent will be responsible for providing training needs analysis, developing training courses and materials, and delivering training programs for both for all Baystate employees requiring skills in registration, check-in functions and customer service in select settings. Conducts quality monitoring, and coaches employees for improved performance. Completes skills assessments and assist Training Specialist II or Manager in creating training developmental plans. Participates in assigned special projects and implementations. Facilitates group and individual training sessions. Demonstrates platform and facilitation skills and techniques utilizing a variety of methods including seminars, case methods and role play. Completes training assessments. Designs courses, develops training modules, schedules and conducts training sessions. Assesses effectiveness of training. Maintains training materials to ensure that they are current and the methods are contemporary. ?????

**Job Responsibilities:**

**1)** Supports the application training needs of Baystate Health personnel performing scheduling and registration activities. Develops training materials and conducts regular classes in applications supporting these activities

**2)** Collaborates with Professional and Organizational Development to create and conduct customer-service focused sessions

**3)** Supports health system registration, scheduling, check-in, operations associate, admitting personnel in all aspects of training. Develops materials and conducts department-wide in-services. Conducts specialized and/or specific registration system training for staffs across Baystate Health as requested .

**4)** Assists Training Specialist II and/or Manager in analyzing departmental quality assurance results and develops appropriate training to improve performance. Coaches for improved customer service. Provides constructive feedback to improve performance. Collaborates with cost center manager to identify any deficiencies in skills and create developmental plans

**5)** Participates in assigned projects and implementations. Duties may include data collection, testing, training, and providing go-live support to the end users. Supports departmental management in process redesign activities for our internal customers. Provides consultative expertise for process analysis and training initiatives, including projects in other departments where their expertise may be required. Provides testing and training support to Information Services for implementations of new applications or upgrades of registration and scheduling systems. Participates in interdepartmental initiatives for quality improvement. When assigned, acts as project lead to ensure project team training goals and objectives are met

**6)** Develops training courses and materials. Ensures training materials are current. Proficient in development of web-based training module.

**7)** Conducts regular classroom training in all systems and related subjects required for registration and check-in functions including but not limited to: Invision, Patient Registration, Insurance Concepts, eCare NEXT, HDX, Health Pay 24, Surginet (check-in),E-Signature, First Net, First Net Downtime, Label & Wristband, Allscripts.

**8)** Participates in assigned projects and implementations. As directed, may act as project lead. Application implementations or upgrades. Access call-processing implementations. Integrated testing. Interdepartmental quality initiatives/ redesign projects.

**9)** Other duties as assigned

**Required Work Experience:**

**1)** Minimum 3 - 5 year experience in registration systems

**Preferred Work Experience:**

**1)** Working knowledge of insurance, managed care, Medicaid and Medicare regulatory requirements

2) Working knowledge and experience using Cerner Invision and Cerner Rev Cycle Registration Platforms.

**Skills and Competencies:**

**1)** Excellent knowledge of Word, Excel and registration experience

**2)** Team Player, Commitment, Flexibility, Problem Solving, Communication, Service Excellence, Organizational Awareness

**You Belong At Baystate**

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

**Education:**

GED or HiSET (Required)

**Certifications:**

Driver License - Other

**Equal Employment Opportunity Employer**

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Please be aware that after the upgrade, you will need to change any bookmarks you have to this External Career Site and your Candidate Account Login Page. Please also note that workflow emails received prior to the upgrade on 8/3/2024 contain links that will no longer work. Please plan to log into your account directly to monitor your application activity and tasks.

**Ab** **out Baystate Health**

Baystate Health (BH) is one of New Englands leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

+ Baystate Medical Center in Springfield

+ Baystate Childrens Hospital (located at Baystate Medical Center)

+ Baystate Franklin Medical Center in Greenfield

+ Baystate Wing Hospital in Palmer

+ Baystate Noble Hospital in Westfield