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Pool Recreation Services Supervisor

4 months ago

Las Vegas, United States MGM Resorts International Full time

As a Supervisor Recreation Services, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

WHAT YOU WILL DO:

  • Supervise the daily operations of the pool, including monitoring/meeting safety standards, service delivery, cleanliness, ambiance, work with supporting departments and meet maintenance needs.
  • Responsible for the hiring, coaching, issuing discipline, training, and accountability of all employees in the operation to include supporting departments.
  • Respond to and assist with incidents/accidents and involve security for support and completing applicable reporting; ensure departmental compliance regarding company, state/local and Health District polices, inventory control, loss prevention, Risk Management and security.
  • Ensure timely and professional resolution to guest and employee related challenges and/or concerns.
  • Participate in ongoing training, communicate company policies and objectives and support their implementation.
  • Ensure employee satisfaction through recognition, career development, and organizational teamwork to uphold positive morale.
  • Maintain efficient staffing and supply levels needed to provide superior service and maximize revenue opportunities.
  • Implement and maintain Continuous Improvement initiatives to drive efficiency and growth.
WHAT YOU WILL NEED:
  • High School Diploma, GED or equivalent.
  • 2+ Years of Prior Relevant Experience in pool operations.