Lead Cocktail Server

3 weeks ago

Charleston, United States Dewberry Charleston Full time
Are you a highly motivated individual with refined professionalism and strong attention to detail?We want YOU to experience Southern Reimagined at The Dewberry Hotel, located in the heart of downtown Charleston.

Who We Are:

We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

About The Dewberry:

As a 2022 CondNast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 154 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston's-century architectural splendor. The hotel is the result of owner John Dewberry's vision of "Southern Reimagined," which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, and treatments at our urban oasis, The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests and our community as leaders in our field of hospitality who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.

BENEFITS OF JOINING THE DEWBERRY TEAM:
  • Competitive Pay
  • Advancement & Growth Opportunities
  • Full-Time and Part-Time Positions
  • Flexible Paid Time Off
  • 401K with Company Match
  • Education Reimbursement
  • Free Downtown Parking
  • Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates
PRIMARY FUNCTION: Living Room Lead Server

DEPARTMENT:Food And Beverage

REPORTS TO: Food and Beverage Manager

Job Summary: The Lead Server is a liaison between Food and Beverage Management and the Living Room floor/bar teams. The lead oversees training and ensures we are consistently exceeding guests' expectations. The ideal candidate is a proven customer service professional with extensive experience as a cocktail server in an upscale bar setting. This individual is to act as an example, have a dependable work ethic, and bring a positive attitude every day.

RESPONSIBILITIES:
  • Lead by example consistently showcasing professional, friendly, memorable, and engaging service.
  • Train, counsel, and educate Living Room staff to maintain high standards of service.
  • Conduct ongoing training of menus, cocktails, and 5-star service standards.
  • Create an inspiring team environment with open communication, positive culture, and accountability.
  • Troubleshoot problems that arise and handle issues on own, but also know when to involve leadership within the hotel.
  • Maintain an open line of communication between guests, management, and service staff.
  • Ensure cleanliness of the Living Room and surrounding areas
  • Maintain a thorough knowledge of all food and beverage menu items, including ingredients, preparation, and garnishes.
  • Set and help achieve clear sales and service goals for the team.
  • Use suggestive selling techniques to drive revenue.
  • Utilize the Point-of-Sale system to accurately record guest food and beverage orders, notifying the bartender and/or kitchen of any special requests.
  • Assist with food and beverage inventory items with a proactive mindset of sharing information with the team.
  • Maintain a personal cash drawer and ability to close the restaurant in Manager's absence.
  • Attend daily pre-shit meetings.
  • Follow local and state laws and the Dewberry's policies and procedures for the service of alcoholic beverages to patrons.
QUALIFICATIONS:
  • High school diploma/GED preferred
  • Minimum of two years of serving experience in a luxury hotel or fine dining setting
  • Knowledge of safe food handling procedures and safe serving of alcohol.
  • Exceptional customer service skills with anticipatory knowledge to exceed guest expectations.
  • Excellent verbal communication skills
  • Proven leadership skills with the ability to provide guidance and support to teammates.
  • Ability to think quickly and effectively in a fast-paced environment to resolve issues that may arise during service.
  • Flexible schedule including evenings, weekends, and holidays.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
  • Ability to lift and carry 50lbs, carry and balance crates, wine, and beer cases as needed.
  • Stand for extended periods of time (8-11 hours).
  • Bend, squat, crouch in areas of limited space to perform cleaning, organization, and other duties.
  • Ability to work in hot, humid, and noisy environments

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