Senior Storage Engineer

2 weeks ago

Silver Spring, United States Children's National Hospital Full time

The Sr. Storage Engineer will be responsible to lead engineering services for server hardware and software, planning system maintenance and support and also develop system management strategies for a variety of software and hardware platforms. Responsible to plan and implement necessary hardware and software upgrades proactively. Directly responsible to monitor and maintain server clusters. Responsible to ensure the operation of a variety of specialized client/server environments. Must be able to maintain and configure DNS services. Provide support and management for multiple data storage systems. Responsible to provide precise, detailed documentation regarding the various server environments for the change control process and the technical documentation repository.

Qualifications:
Minimum Education

Bachelor's Degree a computer science, math, engineering, or another relevant discipline OR Relevant experience beyond the minimum required work experience may substitute for the educational requirement on a 1-1 ration i.e. one year of relevant work experience equals one year of required education. Required.

Minimum Work Experience
7 years Comprehensive Systems Engineering Experience: Hands-on expertise in SAN and storage technologies, including migrations to EMC Arrays and Cisco MDS SAN, with a strong preference for experience in the healthcare industry.

Required Skills/Knowledge
Project Management and Technical Documentation Skills: Proven ability to manage complex projects and produce detailed technical documentation for IT systems, emphasizing storage solutions.
Strong Communication and Problem-Solving Abilities: Exceptional skills in collaborating with diverse teams and stakeholders, coupled with the capacity to troubleshoot and resolve intricate technical issues efficiently.

Required Licenses and Certifications
One or more of: Microsoft, VMware, EMC, Pure Storage or Cisco (Required)

Functional Accountabilities
System Management

  • Provide administration for multiple servers and hybrid cloud; ensure server availability.
  • Perform network operating system and application software installation/upgrades.
  • Configure server hardware and network communications; assist in the development of configuration standards.
  • Analyze system performance and storage usage;
  • Analyze systems and cloud trend analysis and configuration for optimization.
System Integration/ Implementation
  • Engineer and build and maintain data storage and backup platforms.
  • Integrate hardware and operating systems software into existing network technologies.
  • Assist with integration of various network operating system environments (Novell, AIX, OS400, VMS, NetWare, Windows NT).
  • Implement client/server solutions to support various application's suites; support the implementation of applications into production.
  • Participate in Installation, move, adds and changes in the environment.
  • Set and manage deadlines.
System/ Project Planning
  • Engineer and deploy hardware and operating systems design and configuration.
  • Participate in design of Disaster recovery planning.
  • Assist in the creation of test plans and scripts for back-up and recovery solutions.
  • Assist in the development of disk storage solutions.
  • Performs hardware and network diagnosis.
  • Capable of devising ways to accomplish a difficult purpose; ability to recognize a problem and construct an effective solution compatible with overall company operations.
Technical Proficiency
  • Demonstrate understanding of standard networking protocols, virtual environments, and hybrid cloud.
  • Maintain professional expertise through continuing education at conferences, seminars, user group meetings & review of current literature.
  • Pursue industry standard technical certifications.
  • Provide technical support and consultation to IS staff.
IT Best Practices
  • Actively participate in the Department's ITIL processes
  • Participate in the Incident Management process; proactively work to resolve Incidents and meet service requests; document relevant data on requests and resolutions in agreed upon timeframe.
  • Escalate incidents according to procedures; convert incidents to change requests as needed.
  • Participate in the Change Control process; complete change tasks and update them with relevant information and status changes.
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
  • Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things
Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

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