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Operational Risk Specialist

3 months ago

Bolingbrook, United States Computershare Full time
Job Description

Locations: Edison, NJ or Bolingbrook, IL (Hybrid)

This is a hybrid position primarily based in either our Edison or Bolingbrook office. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

We are currently searching for a permanent full-time Operational Risk Specialist to join our Computershare Communications Services (CCS) team. We work in a fun and collaborative environment with a supportive management team. We also offer continuous learning, development and career growth opportunities.

A role you will love

Are you a creative problem solver with a passion for driving change and inspiring others to do the same? Someone who thrives on getting things done and doing it right the first time? If your answer is yes, then this is your opportunity to let your talents shine in a role that is as diversified as your ability to multitask.

As an Operational Risk Specialist, you will influence and promote a sustained quality and risk culture. In this role you will get the opportunity to utilize your analytical and leadership skills to implement risk initiatives that drive efficiency to support core service delivery functions in alignment with strategic objectives.

In this role you will be responsible for executing and delivering plans that support teams implementing projects to improve inter-related departmental quality and risk profiles. You will assess business processes, assess risks and opportunities, and more

As part of a tight North American team, this role will have primary responsibility to deliver on day-to-day operational quality and risk activities, working hand in hand with Canadian and US colleagues, driving consistency across the region and supporting delivery of the North American objectives.

Measures of success include 1. Meeting day-to-day operating deadlines (65%) 2. Time and cost savings from improvements (20%) 3. Customer sat scores NPS / Sat (15%).

What will you bring to the role?

You are a self-motivated and innovative individual who is keen on quality and risk practices and excels in facilitating organizational change. You will have the ability to manage ambiguity and use your critical thinking skills. You possess the social competence to cultivate collaboration and work cohesively to train, coach, mentor and interact with all levels of the organization.

You'll also need:
  • Minimum of 3 years of experience in operational risk management (ie. Process risk control assessments, trend analysis, data and process mapping, internal process audits etc).
  • Presentation skills; ability to create and deliver informational and learning resources to a broad group of participants physically and virtually.
  • Experience working in a progressive ISO program environment.
  • ISO 9001:2015, ISO 27001, Data Protection/Privacy experience.
  • SOC 2 and information security control standards experience.
  • Change management experience and the ability to implement change to deliver required organizational and industry standards.
  • Experience in developing, implementing and maintaining Business Continuity Programs.
Bonus points if you have:
  • Experience with analytics and reporting tools such as PowerBI
  • Project Management (PMP or equivalent experience)
  • Broad understanding of Communication Services business, solutions and products (print /digital) within a regulated environment.
  • Certified Risk Manager (CRM); Internal Audit (ISO 9001 or CIA)


Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

#LI-SM1 #LI-Hybrid

About Us

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.