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Service Dept. Receptionist

1 month ago

San Antonio, United States Volvo of San Antonio Full time
Description

Principle BMW of San Antonio

Service Dept. Receptionist

Who You Are

Principle Auto is looking for an exceptional Receptionist to join our rapidly growing dealerships. The receptionist will be the face of the dealership and the first impression. The receptionist must be highly motivated, think quickly, and have the ability to complete tasks and projects with little to no supervision. The receptionist must demonstrate excellent interpersonal and communication skills.

What We Offer

We continuously invest in our people with ongoing education within Principle University and ongoing professional development.

Who We Are

Our Mission: We Live to Provide Exceptional Care.

Our Purpose: Helping People Live a Better Life

Simply put, we desire to change the automotive industry. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey. We do this by hiring the Greatest People that foster our unique culture of giving exceptional care for our guests. Our culture is found in our values.

Our Values Are Our G-U-I-D-E
  • Great People- We hire people with heart. We care about each other, so caring for the customer comes naturally.
  • Unparalleled Service- We understand everyone defines great service differently and we aim to meet our guest needs individually and with complete focus.
  • Integrity- We never allow pressure to influence our guidance to guests or fellow associates. We are accountable to each other to do what is right.
  • Defining Excellence- We desire to be the best, changing constantly to the next environment. We have a burning need to learn and be a leader in our industry.
  • Enthusiasm- We aim to have fun every day. If it's not fun, we find a way to make it so. We are energetic, and our energy draws people to us.
Requirements

Responsibilities of the Receptionist:
  • Answer incoming phone calls and direct them to the appropriate departments
  • Greet visitors and employees as they walk into the building
  • Verify appointments
  • Managing incoming calls and correspondence
  • Managing constantly shifting priorities with flexibility and accuracy
  • Identifying and resolving problems in a timely manner by gathering and analyzing related information
  • Screen incoming calls, E-mails and correspondence - responding independently when possible
  • Will be required to scan and file
  • Restock and keep the customer lounge areas clean
  • Responsible for keeping immediate area and the surrounding area clean and tidy
Qualifications of the Receptionist:
  • 2 to 3 years working as receptionist or in a customer service environment
  • Experience working a multiline phone system and have basic computer skills
  • Experience setting up/verifying appointments for clients and/or researching/answering client's questions
  • High degree of professionalism to handle sensitive and confidential information
  • Must be able to provide quick turnaround of unanticipated requests
  • Must be able to prioritize and organize workflow to ensure effectiveness and efficiency
  • Excellent oral and written communication skills with a high degree of accuracy and attention to detail
  • Ability to maintain performance in high pressure situations