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Customer Care Rep

2 months ago

Baltimore, United States Lennar Homes Full time



Customer Care Representative

We are Lennar


Lennar is one of the nations leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future


The Customer Care Representative at Lennar is a critical link between homebuyers and trade partners to conduct final orientations, diagnose, schedule and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided.

  • A career with purpose.

  • A career built on making dreams come true.

  • A career built on building zero defect homes, cost management, and adherence to schedules.


Your Role on the Team

  • Schedule and oversee repairs, ensuring completion within specified timeframes.

  • Maintain service request logs and documentation of all work performed.

  • Evaluate performance of trade partners and materials, reporting back to management.

  • Participate in department meetings and emergency on-call rotation schedules.


Your Toolbox

  • High school diploma or GED; Associate’s degree or equivalent is preferred.

  • 1-3 years of experience in residential customer service or construction field preferred.

  • Valid driver’s license with a good driving record

  • Strong communication, organizational and time- management skills


Life at Lennar


At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

Lennar Associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, included:


Benefits to make your heart smile

  • Comprehensive medical, dental, and vision benefits.

  • Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts and Commuter Savings Accounts.

  • Vacation – up to 3 weeks of vacation per year upon hire

  • Holidays, sick leave, & personal days

  • Everyone’s Included Day- We offer one paid day each year to celebrate, engage, in and/or observe a cause that is meaningful to you.

  • 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay.

  • Paid maternity & bonding leave.

  • New hire referral bonus program.

  • Associate Assistance Plan.

  • Lennar Education Assistance Program (LEAP)- Provides Student Loan Repayment Assistance

  • Associate Discount Program through Perks at Work

  • Associate Home Purchase Program

  • If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities.




Physical & Office/Site Presence Requirements:


Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

  • This information is intended to be a general overview and may be modified by the company due to factors affecting the business.


General Overview of Compensation & Benefits:

We reasonably expect the base compensation offered for this position to range from an hourly rate of $19.15 - $34, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.
  • This position may be eligible for bonuses.
  • This position may be eligible for commissions.
  • This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
  • This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.