Customer Service Rep
2 months ago
Customer Service Rep / Account Management (aerospace)
Location: Lenexa, KS (66219)
Job ID: #69482
Pay Range: $37-43
+ Reporting to the Manager of Customer Service, the Customer Service Representative / Account Management
+ Responsible for overall customer account management which includes:
* Purchase order management
* Forecast input
* Pricing review,
* Open order review and management
* Contract review
* Returns processing
* Any other activities related to resolving customer issues.
The Customer Service Representative is the focal point to the customer.
PRIMARY RESPONSIBILITIES
Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer contacts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Manage large amounts of incoming phone calls and emails from internal and external customers
Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.
Makes special studies, investigations and analyses and prepares related reports.
Daily interaction with Sales, Supply Chain/Logistics, Production and Philippines counterparts.
***Will require occasional evening or early morning calls to align and coordinate with international customers.
Performs other related duties as required.
PREFERRED QUAILIFICATIONS
Proven customer support experience or experience as a Client Service Representative
Ability to multi-task, prioritize, and manage time effectively
Superior organizational skills
Strong sense of urgency and ability to prioritize competing tasks
Exceptional written and oral communication skills
Able to anticipate needs and shows initiative
Aerospace industry experience, preferred
Project Management experience working in cross functional teams, preferred
SAP knowledge and experience is a plus
Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
We have other current jobs related to this field that you can find below
-
Service Customer Care Rep
4 weeks ago
Lenexa, United States Crown Equipment Full timeService Customer Care Rep Location: Lenexa, KS, US, 66215 **Company Description:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides...
-
Sr. Customer Support Rep
2 weeks ago
Lenexa, United States Konica Minolta Business Solutions Ltd Full timeOverview Konica Minolta currently has an exciting opportunity for a Senior Customer Support Representative! This position reports directly to the Area Vice President of Service and will work with clients to deliver training and other information post-installation. Responsibilities Identify and schedule the necessary resources needed to properly address...
-
Sr. Customer Support Rep
2 weeks ago
Lenexa, United States Konica Minolta Business Solutions Ltd Full timeJob Description Overview Konica Minolta currently has an exciting opportunity for a Senior Customer Support Representative! This position reports directly to the Area Vice President of Service and will work with clients to deliver training and other information post-installation. Responsibilities Identify and schedule the necessary resources needed to...
-
Sr. Customer Support Rep
4 weeks ago
Lenexa, United States Konica Minolta Business Solutions Full timeOverview: Konica Minolta currently has an exciting opportunity for a Senior Customer Support Representative! This position reports directly to the Area Vice President of Service and will work with clients to deliver training and other information post-installation. Responsibilities: Identify and schedule the necessary resources needed to properly address...
-
Sr. Customer Support Rep
4 weeks ago
Lenexa, United States Konica Minolta Business Solutions Ltd Full timeJob Description OverviewKonica Minolta currently has an exciting opportunity for a Senior Customer Support Representative! This position reports directly to the Area Vice President of Service and will work with clients to deliver training and other information post-installation.ResponsibilitiesIdentify and schedule the necessary resources needed to...
-
Rep Customer Care I
1 month ago
Lenexa, United States Sedlabs Full timeLocation: Location: Rep Customer Care I in Lenexa, KS at Quest Diagnostics **Location:** 9601 Renner Boulevard **Experience:** Not Specified **Job Description** Rep Customer Care I - Lenexa, KS - Monday-Friday (Rotational Saturday) Handle all inbound customer contacts received by telephone. Place outbound calls to clients in accordance with call log...
-
Rep Customer Care I
4 months ago
Lenexa, United States Quest Diagnostics Incorporated Full timeLocation: Rep Customer Care I in Lenexa, KS at Quest Diagnostics **Experience:** Not Specified **Job Description** Handle all inbound customer contacts received by telephone. Place outbound calls to clients in accordance with call log procedures and policies. **Principal Duties:** Handles all customer inquiries received by telephone regarding reporting...
-
Customer Service Rep
2 months ago
Lenexa, United States SF Staffing Solutions Full timeHandle all customer contact received by telephone, in writing, and in person. Troubleshoot inquiries. Follow-up with customers on issues that cannot be resolved immediately. Handle all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction. Report laboratory...
-
Rep Customer Relations IV-ES
1 month ago
Lenexa, United States Quest Diagnostics Incorporated Full timeLocation: Location: Rep Customer Relations IV-ES in Lenexa, KS at Quest Diagnostics **Location:** 10101 Renner Boulevard **Experience:** Not Specified **Job Description** **Rep Customer Relations IV-ES - Lenexa, KS - Monday-Friday** Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them...
-
Service Customer Care Rep
4 weeks ago
Lenexa, United States Crown Equipment Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and...
-
Rep Technical Sr
3 months ago
Lenexa, Kansas, United States Quest Diagnostics Full timeCompany DescriptionRep Technical Sr - NCS - Lenexa, KSQuestions and Answers. In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we...
-
Customer Care Representative
1 month ago
Lenexa, United States Renewal By Andersen Full timeAct as the main point of contact for customers throughout the lifecycle of their project to improve the customer experience and increase revenue streams via referral and repeat business. Partner with assigned sales reps and serve as point of contact (POC) post-sale for all customers to make them feel cared for and engender their consumer trust. Delight...
-
Client Service Rep
2 months ago
Lenexa, United States SF Staffing Solutions Full timeHandle all customer contact received by telephone, in writing, and in person. Troubleshoot inquiries. Follow-up with customers on issues that cannot be resolved immediately. Handle all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction. Report laboratory...
-
Customer Serv Rep
2 months ago
Lenexa, United States City Of Shawnee Full timeIf you are looking for a job with flexible scheduling to accommodate school, kids, or full-time employment, LOOK NO FURTHER The Customer Service Representative position is a flexible part-time position at the Shawnee Civic Centre. This is a hybrid position of event/room set up and customer service duties. The position is responsible for setting up high...
-
Customer Service
3 months ago
Lenexa, United States MCKEEVER ENTERPRISES INC Full timeJob DescriptionJob DescriptionDescription:Customer Service Overview To be the advocate for our customers and consistently meet their expectations by providing a friendly, helpful, easy and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for accurately...
-
Sales Account Executive
1 month ago
Lenexa, United States P1 Service, LLC Full timeP1 Service, LLC., is seeking an exceptional Sales Professional for the Kansas City Metro KS/MO area, based in our Lenexa, KS office. This highly visible sales role is responsible for selling HVAC Service Agreements to Commercial Buildings in a predetermined territory, focusing on hospitals/healthcare, manufacturing, data centers, education and hospitality....
-
Customer Service Representative
3 weeks ago
Lenexa, United States A.C.E. Executives Full timeJob DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at A.C.E. Executives. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...
-
Customer Service Advisor
2 months ago
Lenexa, United States Haarslev Full timeJoin the Journey Haarslev Industries is an innovative cleantech company, that provides powerful solutions for the benefit of the global environment. With our state-of-the-art drying technology, we help to create a cleaner, greener, and more sustainable future. As part of our journey, we are looking for someone to take on the position as a Customer Service...
-
Customer Service Advisor
2 months ago
Lenexa, United States Haarslev Full timeJoin the Journey Haarslev Industries is an innovative cleantech company, that provides powerful solutions for the benefit of the global environment. With our state-of-the-art drying technology, we help to create a cleaner, greener, and more sustainable future. As part of our journey, we are looking for someone to take on the position as a Customer Service...
-
Customer Service Trainee
6 days ago
Lenexa, United States A.C.E. Executives Full timeJob DescriptionJob DescriptionOur boutique marketing and consulting firm is currently seeking an energetic, outgoing, and entrepreneurial individual to join our team as a Customer Service Trainee in the fast-paced, high-energy Marketing and Client Service industry. Our firm proudly works with some of the world’s largest and most renowned brands in the...