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Food and Beverage Manager

1 month ago

Bonita Springs, United States Hyatt Vacation Ownership Full time

Shift: 1st/2nd; must be available to work weekends and holidays.

Requirement: Valid Driver's License with a good driving record

#LI-MM1

Education and Experience   

•         High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.   

 CORE WORK ACTIVITIES  

Developing and Maintaining Budgets   

•         Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.   

•         Maintains a positive cost management index for kitchen and restaurant operations.   

•         Utilizes budgets to understand financial objectives.    

Leading Food and Beverage Team    

•         Manages the Food and Beverage departments (not catering sales).   

•         Supervises and manages employees.

•         Manages all day-to-day operations.

•         Understands employee positions well enough to perform duties in employees' absence.   

•         Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.   

•         Oversees all culinary, restaurant, beverage and room service operations.   

•         Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.   

•         Provides excellent customer service to all employees.   

•         Responds quickly and proactively to employee's concerns.   

•         Provides a learning atmosphere with a focus on continuous improvement.   

•         Provides proactive coaching and counseling to team members.   

•         Encourages and builds mutual trust, respect, and cooperation among team members.   

•         Ensures and maintains the productivity level of employees.   

•         Develops specific goals and plans to prioritize, organize, and accomplish your work.   

•         Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.   

•         Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.    

Ensuring Exceptional Customer Service   

•         Provides excellent customer service.   

•         Responds quickly and proactively to guest's concerns.   

•         Understands the brand's service culture.   

•         Ensures that all employees, team leaders and managers understand the brand's service culture.   

•         Sets service expectations for all guests internally and externally.   

•         Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.   

•         Ensures all banquet functions are up to standard and exceed guest's expectations.   

•         Provides services that are above and beyond for customer satisfaction and retention.   

•         Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.   

•         Serves as a role model to demonstrate appropriate behaviors.   

•         Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.    

Managing and Conducting Human Resource Activities   

•         Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.   

•         Conducts performance reviews in a timely manner.   

•         Promotes both Guarantee of Fair Treatment and Open Door policies.   

•         Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.   

•         Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.   

•         Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.    

Additional Responsibilities   

•         Complies with all corporate accounting procedures.   

•         Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.   

•         Analyzes information and evaluates results to choose the best solution and solve problems.   

•         Ensures effective departmental communication and information systems through logs, department meetings and property meetings.  

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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